AutoZone Auto Parts

4.6
650 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Falls Of Neuse Rd in Raleigh, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Raleigh, NC or call us at (919) 875-9363.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
6413 Falls Of Neuse Rd, Raleigh, NC
27615, United States

Hours

Reviews

4.6
650 reviews
5 stars
513
4 stars
69
3 stars
20
2 stars
10
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted the exceptional customer service provided by staff members, particularly Amanda, Wriyan, and Marvin, who were praised for their helpfulness, professionalism, and knowledge.

Efficiency

Customers frequently noted the quick and efficient service they received, especially regarding battery replacements and diagnostics, with many experiences described as seamless and fast.

Staff Knowledge

Many reviews emphasized the staff's expertise and ability to assist customers in finding the right parts and solutions for their vehicle issues.

Mixed Experiences

While most feedback was positive, there were a few negative experiences related to specific staff interactions, indicating inconsistency in service quality.

Store Environment

The store was generally described as well-organized and friendly, although some customers mentioned issues with wait times due to staffing levels.
  • JM
    Jani McFadden
    3 days ago
    5.0
    I had a bad battery and Amanda was extremely helpful in finding out not only was it bad, but a replacement that I was able to get the same day! Thank you so much Amanda for all your help today!! I hope you have a wonderful holiday and you are such an amazing person🖤🖤🖤🖤
  • AY
    Ashley Yartin
    5 days ago
    5.0
    Auto Zone on Falls of Neuse was a huge help for me when my battery was dying a slow death. Elsa promptly checked my battery, recommended the correct one and made the buying process easy. I always feel nervous when I make car related purchases alone but I did not feel taken advantage of and felt she was knowledgeable and so friendly. Highly recommend!
  • NC
    Natalie Cox
    6 days ago
    5.0
    I had a great experience here! Amanda was so friendly, informative and helpful! I highly recommend.
  • TC
    Terrance Clophus
    Nov 14, 2025
    5.0
    The Asst mgr Elsa on Falls of the Neuse is the best! She helped me with changing my key fob batteries. She was definitely a God sent!
  • DD
    Dover Daniel
    Nov 5, 2025
    5.0
    Ma Elsa went above and beyond helping me with diagnosing a bad battery for me and expediently changed it out for me. I was in and out in about 15 mins.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours of AutoZone Auto Parts at 6413 Falls Of Neuse Rd in Raleigh?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, with Saturday hours extended until 10:00 PM, and Sunday from 9:00 AM to 9:00 PM.

Does AutoZone Auto Parts offer same-day delivery services?

Yes, AutoZone Auto Parts offers same-day delivery services for your convenience.