Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 4009 Wake Forest Rd in Raleigh offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.5
186 reviews
5 stars
139
4 stars
24
3 stars
10
2 stars
4
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported a mix of experiences with customer service, ranging from exceptional assistance to unprofessional behavior from some staff.
Staff Knowledge
Many reviews highlighted the staff's knowledge and willingness to help, although there were instances of staff being less informed about specific parts.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Product Availability
Customers appreciated the availability of parts, though some expressed frustration when specific items were out of stock.
Pricing Concerns
While many found prices competitive, some reviews mentioned high prices and dissatisfaction with the return policy.
- CVCeil ValentineNov 10, 20254.0Went in to get a bulb for a headlight. Very helpful ppl.
- EFEvie FSep 25, 20253.0I told my spouse to go to Advance Auto to purchase headlights for my vehicle and that they have let me borrow the needed screwdriver in the past when I installed blinker lights. That was the store in Durant road and Raven ridge. The store on Wake Forest road said they only did that with big equipment and made my spouse purchase an $8 screwdriver. I was disappointed when I heard that the customer service was not the same at this store. In the future I will not go to this store.
- SJStephanie Y. JohnsonAug 15, 20255.0Great first experience. Phenomenal customer service. Jennifer is the best!
- TTTerry TravelAug 15, 20251.0Upon entering the store, I observed three employees — Jennifer, Greg, and Jim — engaged in conversation. Greg had his arms folded during this interaction. I entered the store in silence; I was not greeted, acknowledged, or asked if I needed assistance. It took me some time to locate the gloves I was looking for without any staff guidance. When I was ready to check out, I politely requested the employees’ names. They appeared puzzled and seemed upset by my request but eventually provided their names. They asked why I asked for their names and I explained that it was for survey purposes, after which I completed my visit and left. Observations/Notes: • Lack of initial greeting or acknowledgment. • No offer of assistance during shopping. • Staff reaction to name request indicated discomfort or defensiveness. • Overall impression: service was unprofessional and not customer-focused. Action/Recommendation: • Consider staff training on greeting customers promptly, offering assistance, and responding professionally to inquiries. • Monitor for repeated behavior to ensure improvement in customer service standards.
- PFPhil “Philly” FarrellJul 15, 20255.0Had trouble starting the car. They tested the system & replaced the battery. No problem since. I appreciate they test and will replace the battery. The staff is very accommodating when helping me. I feel very confident in their suggestions.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts at 4009 Wake Forest Rd in Raleigh offer?
They offer automotive aftermarket products including batteries, oil filters, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Can Advance Auto Parts install my new car battery if I purchase one from them?
Yes, they will install your battery for free with purchase, with some exclusions.
Does Advance Auto Parts provide recycling services?
Yes, they recycle used motor oil and batteries free of charge, with some exclusions.
Can Advance Auto Parts check the health of my car battery?
Yes, they offer free battery testing but do not charge batteries.
Are there any discounts available at this Advance Auto Parts location?
They offer a 10% military discount for active duty and veteran service members.
What are the store hours for Advance Auto Parts at 4009 Wake Forest Rd?
The store is open Monday to Saturday from 7:30 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
What payment options are accepted at Advance Auto Parts in Raleigh?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup for orders?
Yes, they offer curbside pickup services at this location.
What nearby restaurants can I visit after shopping at Advance Auto Parts on Wake Forest Rd?
Nearby you can find Italian Kitchen Pizza & Grill and NY Brooklyn Original Slices, both offering delicious pizza and Italian food options.
Where can I grab a quick sandwich near Advance Auto Parts at 4009 Wake Forest Rd?
There are several Subway sandwich shops nearby, convenient for a quick meal before or after visiting Advance Auto Parts.