Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 4500 New Bern Ave in Raleigh offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
234 reviews
5 stars
140
4 stars
50
3 stars
22
2 stars
7
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service experiences varied widely; while many praised the helpfulness and friendliness of staff, others reported unprofessional behavior and poor service.
Product Availability
Customers appreciated the variety of parts available, but some expressed frustration when specific items were out of stock or incorrect parts were provided.
Store Management
Feedback on management was mixed, with some praising managers for their helpfulness and others criticizing their attitudes and handling of customer issues.
Knowledgeable Staff
Several reviews highlighted the staff's knowledge and ability to assist customers effectively, contributing positively to the shopping experience.
- SRScott RipleyDec 4, 20255.0Wonderful customer service!! Much better than their competitor across the street
- JLJudith LucasSep 2, 20255.0Christopher Christopher was very helpful. You have Christopher a raise please.
- CECharles EllisJul 20, 20251.0Worst service ever I wish I couldn’t even leave a store order a part online is one color get here get the part. It’s another color. The guy who is the manager told me that’s the only color it comes in a wheel hub called another advance auto gave them the part number and it’s the correct one. I’m looking for silver, which was the one I ordered online Went back-and-forth back-and-forth, trying to refund and switch it out for another one. Nothing was resolved so I just got my refund but they were cracking jokes laughing the whole time and now I gotta wait three or four days for the correct one to come from the same store very unprofessional will not be coming Back no more
- JCJackie ChilesDec 9, 20215.0Don't normally do this but I had to take the time to commend Jennifer at this store for being so very helpful. Had a battery that was dying and had to get a jump which charged the battery for a short time. Since the battery had a warranty, I returned to this store to have it checked. The associate almost debated with me on the validity of the my story, he checked the battery and insisted it was ok. A few weeks later the battery completely died. I managed to get the vehicle back to the store and explained what happened to Jennifer. She didn't hesitate to check the battery, look me up in the system, see and honor my warranty and even install the battery after I told her she had done enough. She did not dispute nor try to work around getting me another battery. I appreciated that. She went above and beyond to give good customer service and I felt she needed to be recognized....Thank you Jennifer!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 4500 New Bern Ave in Raleigh offer for car batteries?
We offer free battery installation with purchase, free battery testing, and free recycling of old batteries. Team Members can also check the health of your battery.
Can Advance Auto Parts recycle used motor oil?
Yes, we recycle used motor oil at no cost. Exclusions may apply.
Does Advance Auto Parts install windshield wipers?
Yes, we provide free installation of windshield wipers with purchase. Exclusions may apply.
What are the store hours for Advance Auto Parts at 4500 New Bern Ave?
We are open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
What payment options are accepted at this Advance Auto Parts location?
We accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does this location offer curbside pickup?
Yes, curbside pickup is available at this location for customer convenience.
Which leading brands are available at Advance Auto Parts in Raleigh?
We carry brands such as DieHard, FRAM, Carquest, Trico, Valvoline, and Bosch.
Are there free services available for customers at this Advance Auto Parts store?
Yes, free services include battery testing, battery and wiper installations with purchase, engine code scanning, starter and alternator testing, and battery and oil recycling.
What nearby places can help me when visiting Advance Auto Parts at 4500 New Bern Ave?
Nearby places include Walmart Grocery Pickup and Delivery for your shopping needs and Starbucks for coffee or snacks before or after your visit.
Is there a UPS Access Point location near Advance Auto Parts?
Yes, there is a UPS Access Point close by, making it convenient for you to handle shipping or delivery tasks when visiting our store.
Are there any food options close to Advance Auto Parts at 4500 New Bern Ave?
Yes, Chick-fil-A and Ruby Tuesday are nearby restaurants where you can grab a meal before or after your auto parts shopping.