Advance Auto Parts

Reviews

• AO

  Anon omous

  2 days ago
  1.0
  Broke windshield of someone and lack accountability. Will help by posting negative reviews until this is resolved.
• ZJ

  Zach Jones

  3 days ago
  1.0
  Don’t shop here. They broke someone’s window and won’t take ownership. Plus they are going to use an automated message to comment on this post. Some where along the lines of using this has a training. Shop some where else.
• AB

  Austin Burroughs

  3 days ago
  1.0
  This was one of the worst customer service experiences I’ve ever had. While at the Advanced Auto Parts on Durant Road, an employee cracked my windshield while installing a steering wheel cover. His hand slipped and hit the glass hard enough to cause visible damage the had had cracked the windshield. Instead of owning it or even apologizing, he immediately rushed back inside and hid in the back to avoid facing me. It only got worse from there. I spoke with the manager, Don (who refused to give his full name), and his first response was to deny that it could have happened. Even after showing him the crack and a clear handprint on the windshield, he continued to dismiss it and claim it didn’t come from inside the vehicle. I asked him to file an incident report, and he flat-out refused, telling me to call customer service instead—which was closed since this happened on a Saturday. When I contacted customer service the following Monday, they told me the store manager was supposed to file the report himself—which he never did. I was then contacted by someone named Evan Yaro, who said he was filling in for the District Manager. He acknowledged the situation and told me he would follow up. I went ahead and paid out of pocket to have my windshield repaired and sent him the receipt expecting reimbursement. That was March 25th. I followed up again on April 6th, and again on April 10th—no response. At this point, it’s clear this location has zero accountability. Accidents happen, but the way this was handled—denial, avoidance, and complete lack of follow-through—is unacceptable. If this is how management operates here, I would strongly recommend going elsewhere. I included phots of the damage. The 4th picture was a couple days later while I was taking my car to get the windshield replaced. That total balance was $1271.43 since this type of windshield has sensor. I didn't drive it for the few days in between other then to bring it home and park it in the garage until I took it to get repaired
• OV

  Ozan Vural

  5 days ago
  5.0
  I was buying cabin filter first time,Isaiah was very kind and helpful.He even showed me how to put cabin air filter in my car.Thanks man!
• JT

  Julie Tetrault

  Mar 25, 2026
  5.0
  5-Star Review for Advance Auto Parts Rating: ⭐⭐⭐⭐⭐ Maintaining the high-end fleet at J & J Modern Luxury requires a partner who understands the "white-glove" standard we provide for our guests. Whether it’s for our Mercedes-Benz, Porsche, Tesla, or BMW vehicles, we need efficiency, expertise, and a quick turnaround. Zander at Advance Auto Parts is a total standout. He is incredibly knowledgeable and always goes the extra mile to ensure we have exactly what we need to keep our luxury vehicles showroom-ready. His professionalism and dedication make him a vital asset to our maintenance routine and fleet management. If you’re looking for top-tier service and someone who truly understands the needs of a luxury business, ask for Zander. Thank you for the superior support!

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