Many customers praised the quick service, often completing oil changes and inspections in under an hour.
Customer Service
Overall, the staff received positive feedback for being friendly, professional, and accommodating, although there were some complaints about pushy sales tactics.
Pricing Concerns
Several reviews highlighted issues with pricing, including unexpected charges and perceived upselling of unnecessary services.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about poor communication, mistakes, and feeling scammed.
LC
Linda Coccia
Jan 4, 2026
5.0
Got in and out fast for an inspection and also got new washer blades at a really good price. Guys were nice and friendly.
EK
EK in the Kitchen
Dec 24, 2025
5.0
Great service from this crew! I showed up before 8am needing new brakes and an oil change, and they got me out of there in just about 2 hours. I was a new customer and I am very pleased with their communication and honesty. I will be back for future services!
CM
Clare Miller
Dec 19, 2025
5.0
I was able to get seen ASAP for a noise that started just a few minutes into driving, even though I’d never been here before. They were helpful, friendly, and got me in and out super quick. JB helped me clarify my options and was up front with choices, prices, and his solid professional opinion. I would 100% come back here!
LJ
lara johnson
Dec 10, 2025
1.0
I went in for an oil change and inspection. They told me it would be 25 minutes. It took an hour and 20 minutes. They didn’t even start on my car before they told me I needed to do an engine flush and I was 2000 miles over my service which was not true. I get my oil changed every 5000 miles with synthetic religiously. Then they told me I needed a new battery . They then came in with the air filter in the cabin air filter and told me that my cabin air filter needed to be changed, which I agreed to. They didn’t tell me it was $60. They also charged me for labor and then $23.75 for a failed inspection. They told me my car would not connect to the inspection system (which is most likely user error) and had electrical problems. Then they told me it wouldn’t have passed anyway because my ball joints were “cracked and leaking grease” I have never paid $223 for an oil change and inspection. I took my car today to another reputable place and it passed inspection with no issues. The hard pressure sales on everything they possibly could think of was ridiculous. And to add insult to injury, my TPS light was not on before they got a hold of my car and now won’t go off. I can’t help but feel like whatever they did trying to find something wrong with my car messed up my tire pressure monitoring system . I have never felt so abused in my life. They are scammers, STAY AWAY!
MM
Matt Milazzo
Dec 10, 2025
1.0
I never leave reviews but if I could give it 0 stars I would. My mother went in for an oil change yesterday. Not only did they omit the price of the air filter (which is $60 by the way) they charged her $23.75 for a failed inspection and the inspection was failed because they couldn't connect to the ODB port. They charged $69.00 for the oil and $35 for labor. They said they wouldn't pass her inspection unless she got all of her ball joints replaced. So she goes in for an oil change expecting maybe $60-$100 maximum. The FINAL BILL WAS $233. Please save your money and DO NOT agree to any additional options they offer UNLESS they tell you the price first. A cabin air filter should be (at most) $30. You can buy them on amazon for $7-$10
Grease Monkey is located at 9920 Pineville-Matthews Rd, Pineville, NC 28134, USA.
What services does Grease Monkey in Pineville offer?
Grease Monkey provides oil changes and a variety of vehicle maintenance services.
What are the operating hours of Grease Monkey in Pineville?
Grease Monkey is open Monday through Friday from 7:30 AM to 6:30 PM, Saturday from 7:30 AM to 5:30 PM, and closed on Sundays.
Which payment methods are accepted at Grease Monkey in Pineville?
Grease Monkey accepts Apple Pay, cash, Discover, financing options, Mastercard, and Visa.
How can I contact Grease Monkey in Pineville?
You can call Grease Monkey at +1 704-889-3700.
What is the website for Grease Monkey in Pineville?
The website for Grease Monkey in Pineville is https://www.greasemonkey.com/locations/nc/pineville/9920-pineville-matthews-rd.
Are there any nearby hotels where I can stay close to Grease Monkey in Pineville?
Yes, Quality Suites is a nearby hotel close to Grease Monkey, ideal if you need accommodations while your vehicle is serviced.
What dining options are available near Grease Monkey in Pineville?
Nearby dining options include IHOP for breakfast and brunch, Burger King for fast food, China Buffet for Chinese cuisine, and El Veracruz for Mexican food.
Where can I get my car washed near Grease Monkey?
You can visit nearby car wash locations such as Zips Car Wash, Tidal Wave Auto Spa, and mister car wash for vehicle cleaning and detailing.
Are there any automotive service competitors near Grease Monkey in Pineville?
Yes, nearby automotive service competitors include Midas Pineville, NTB - National Tire & Battery, Tire Kingdom, and Express Oil.