Enterprise Rent-A-Car

4.1
731 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Pineville, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pineville location today.

Location

Enterprise Rent-A-Car
943 N Polk St, Pineville, NC
28134, United States

Hours

Reviews

4.1
731 reviews
5 stars
505
4 stars
63
3 stars
21
2 stars
30
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and helpful staff, with many highlighting exceptional service from specific employees like Bailey, Mary, and Cedric.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor management, particularly regarding the branch manager Cedric.

Vehicle Quality

Several customers reported issues with vehicle cleanliness and maintenance, including unpleasant odors and mechanical problems.

Reservation Issues

Multiple customers experienced problems with reservations, including unavailability of booked vehicles and poor communication regarding their status.

Positive Atmosphere

Despite some negative experiences, many customers appreciated the welcoming atmosphere and the team's effort to provide a pleasant rental experience.
  • LS
    Lois Solomon
    Nov 14, 2025
    5.0
    Eazy-peazy. Especially Savannah, Isaiah, Nathan were so accommodating.
  • BM
    Bill Marbury
    Nov 4, 2025
    5.0
    Excellent customer service. The friendliest staff you will run into in the rental car world. I highly recommend giving the team at Enterprise Rental Car Pineville a shot on your next rental.
  • KK
    Kerry Kaylor
    Nov 1, 2025
    5.0
    Great prices and super service! I had to put my car in the shop for repairs and this part was by far the easiest of all I had to do. Thank you!
  • CL
    Christopher LeBron
    Oct 28, 2025
    5.0
    The staff at the Polk Rd. location was welcoming and attendative to everyone's needs. They work well together as a team. Especially the ladies who work the front counter. Each person who was waiting at the time for a vehicle was treated with both dignity and respect.
  • TL
    Truly Llc
    Oct 23, 2025
    5.0
    Excellent customer service. Helped me with a problem on a long trip and went above and beyond to get me where I needed to go. Fast service even though it was busy. Thanks Anna for even coming to measure the trunk space, that was awesome. Thanks Christian for helping select the vehicle at the end and getting me back on the road quickly and last but not least thanks Andrew for trying to find an option to keep me in the vehicle I was in, and after that didn’t work making sure I was in something else. Everyone here deserves a raise and I’ve never met for friendly employees. All the customers were walking out happy and smiling thanks to the team effort here. Hopefully one day I can repay you guys. When people complain they always mention everything wrong so I want to personally name everyone who helped. They all deserves raises and I will be contacting corporate hopefully to petition that. You never know what a smile and some good service does for somebody having a rough day. Thanks again.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Pineville, NC?

You can rent a wide range of vehicles including cars, vans, and luxury vehicles at Enterprise Rent-A-Car in Pineville, NC.

What are the operating hours of Enterprise Rent-A-Car in Pineville?

Enterprise Rent-A-Car in Pineville is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 8:00 AM to 12:00 PM.