Jiffy Lube Oil Change

Reviews

• JJ

  Jeannie

  Apr 29, 2026
  5.0
  Very good customer friendly service. For example: received discount for windshield wipers with annual inspection and very little wait time.😃
• DS

  devanah stockling

  Apr 22, 2026
  1.0
  This was my first time having this car serviced at this location. The technician was made aware of that but still asked me what type of oil change I wanted. I had no idea so I said the basic. I was rudely told my car can not get the basic so I asked I aren’t you supposed to examine the car then give me a recommendation? Mind you I am still in the car in the parking lot when asked. The technician was in defense mode the entire time which is very rude when I haven’t done anything but pulled in and said I’d like to get an oil change this car has never had one. Asking me that question seemingly knowing what I’d say giving the opportunity to be rude to me. I’m not the technician. That’s why I came here. Lastly after finally being escorted inside to the waiting room, after the service was completed, I noticed my front carpet was not vacuumed and a huge black foot print was left on my rug! I am never going back. If they spoke with respect things would go differently. Instead of waiting for an opportunity to be rude! I’m here to pay you for a service. I don’t even know you. What’s the point in being rude to paying customers? I’m not here for the cheapest service I’m here for what’s recommended but I won’t know that if I’m still sitting in the car will I ???
• AM

  AMO AWW MANNN

  Apr 21, 2026
  5.0
  The glenbernie store is super fast. Fair prices and service is good. I went yesterday and had them use conventional oil. Can’t use that in the car I took. My bad. Went today and it’s back to full synthetic. Fast in and out.
• JM

  Jess McNair

  Apr 17, 2026
  5.0
  Staff was very knowledgeable. Fun and friendly in 90 degree heat on a hot car. Quick and nice waiting room. 5stars all the way
• CI

  Collette Ibarra

  Apr 4, 2026
  1.0
  I visited Jiffy Lube (owned by Premium Velocity Auto, LLC) at 1921 S Glen Burnie Road for an oil change and unfortunately had a very disappointing experience. I arrived at 11:36 AM and didn’t leave until 1:00 PM, which felt excessive for a routine oil change. I’ve been to this location several times before without any issues, so I expected a similar level of service. However, this visit was very different. To start, no one asked me what type of oil I wanted, nor did they explain pricing beforehand. Even as a returning customer, I believe that kind of communication is essential. I tried multiple times to speak with someone, but the technician was often outside or quickly moving between tasks, making it difficult to get any answers. I also noticed that another customer who arrived after me for the same service had their car completed and returned before mine. When I asked about it, I was told they were short-staffed, and while the technician did apologize, it didn’t fully address the concern. While waiting, I received no updates on my vehicle’s status, whereas other customers were being kept informed. As the only person of color in the lobby, I couldn’t help but feel uncomfortable about the difference in treatment, though I cannot say definitively what caused it. Lastly, my oil change reminder was not reset, even though the paperwork indicated that it had been. This lack of attention to detail added to the overall frustration. Based on this experience, I will not be returning to this location. I encourage others to be mindful and attentive to the level of service they receive here.

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