Mavis Tires & Brakes

Reviews

• RB

  Rick B

  3 days ago
  5.0
  Summer Was outstanding, knowledgeable, and extremely helpful as well as the rest of the team. Thank you 😊
• JI

  Jeff insicilia

  4 days ago
  5.0
  Had a nail removed and repaired in my rear tire. Always positive service from all employees here. Shout out to Hunter - great customer service! Thanks!!- Go Mavis👍
• BB

  Benjamin B.

  Nov 9, 2025
  4.0
  Update: I called customer relations as the reply suggested and explained the situation. They reached out to the store who then contacted me and issued a refund. Overall good customer service and very quick with the resolution. They made right by the situation. Original post: I'm sure they're fine for routine maintenance but anything beyond an oil change, tires, or sparkplugs is not worth the risk. I called in late August asking if they did diagnostics and they said yes. I was experiencing misfires in cylinder 3 and a coolant leak I couldn't locate. When I took it in they told me it was a bad sparkplug (they were brand new but sometimes they come bad from the box so fine) they also said I had a leak in my coolant jug which would explain the leak problem. I was worried that it was leaking into the engine so this was welcomed news. They couldn't find a jug to replace it and told me they would call back to let me know if they could find one. They never called and I had to reach out to get confirmation that I had to get it from the dealership. The problem persisted. It turns out that I was in fact having coolant intrusion through cylinder 3 and my engine ended up failing. They clearly didn't do any diag, just fed me some BS and charged me $221. There was no leak in the coolant jug, Something they would have known of they did a pressure test.
• JP

  John Pugliese

  Nov 1, 2025
  5.0
  Purchased new tires and few months back from this Mavis tire located on Highway 70 East in New Bern and discovered I was losing air pressure. I called on a Saturday afternoon and they made an appointment for it to be looked at an hour later. Hunter was the rep who looked at my tire, discovered a small leak and made repairs in less than an hour! This Mavis location provided me with outstanding service twice now and I highly recommend them whether you're purchasing new tires or seeking repairs!
• MC

  Michael Caswell

  Oct 29, 2025
  5.0
  I had a failed inspection from a shop just up the road from Mavis with only 3 days from my tags expiring. I felt that I should have passed and the previous shop quoted me over $600 to fix the issue. I stopped into Mavis and was greeted by Summer who could see my defeat the anger. With no hesitation she dove my Jeep in looked at asked someone else to give it a second glance (only because she didn't see the issue from the previous shop). Summer came back in explained what she saw and she pointed out 1 or 2 things that my needs to be addressed in the near future. Summer explained that she was going to finish her inspection of my Jeep and that I should be out the door in no time. The gentleman that checked me out was very polite and nice both employees made me feel at welcomed. I will diffently be using Mavis in the future.

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