Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2038 Rockford St in Mount Airy offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
242 reviews
5 stars
149
4 stars
55
3 stars
17
2 stars
9
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers reported a mix of experiences with staff, ranging from excellent and helpful service to instances of rudeness and lack of assistance.
Product Availability
Several customers noted issues with stock availability, often requiring them to order items or visit other locations.
Staff Knowledge
Many reviews highlighted the staff's knowledge and willingness to assist, although some customers experienced unprofessional behavior.
Convenience
The store was praised for its convenient location and quick service, though some customers mentioned long wait times.
Pricing
Customers appreciated the competitive prices and sales, but there were complaints about refund policies and incorrect parts.
- GWGary W.Oct 8, 20251.0NO SERVICE. GUY WAS TOO BUSY STOCKING BACKROOM. I LEFT MY IDEMS AT THE COUNTER AND WENT TO AUTO ZONE DOWN THE STREET
- TRTrina RumboughAug 27, 20251.0Walked in the store at 2:15 pm and the man at the counter walked off to the back the other man that was stocking on the next isle seen me but did not ask if I needed help while I was standing at the counter the lady that was stocking on the first isle seen me but no one ask if I needed help so I turned and walked out and again no one took the time for a customer!!
- CGCheryl GantJul 29, 20255.0Very helpful
- LRLove and our Puppy on the RoadSep 26, 20235.0We were visiting from out of town and our transmission stopped working in front of their store. The staff all took time to try and help, diagnose and assist us so we could get back on the road. Their kindness was much appreciated.
- EEEJul 24, 20204.0Great service and knowledgeable advice.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What are the operating hours for Advance Auto Parts in Mount Airy?
Advance Auto Parts is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer free installation services?
Yes, free installation is available for batteries and windshield wipers with purchase, subject to exclusions.
Can I recycle my used motor oil and batteries at Advance Auto Parts?
Yes, you can recycle used motor oil and batteries for free at the store; exclusions may apply.
Does Advance Auto Parts sell car batteries and offer battery testing?
Yes, they sell various car batteries and provide free battery testing and installation with purchase.
What payment methods are accepted at Advance Auto Parts?
Advance Auto Parts accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Advance Auto Parts have curbside pickup available?
Yes, curbside pickup service is offered at this location.
Can I return items purchased at one Advance Auto Parts store at a different location?
Yes, returns are accepted at any Advance Auto Parts store with the item and receipt.
What nearby places can I visit for food before or after shopping at Advance Auto Parts?
Nearby food options include Starbucks for coffee, Jimmy John's for sandwiches, Papa Johns Pizza, Biscuitville for breakfast and brunch, and Burger King for fast food.
Where can I find nearby banking and financial services when visiting Advance Auto Parts?
You can find First Community Bank, Allegacy Federal Credit Union, Surrey Bank and Trust, First Bank & Trust Co.- Mount Airy, and First Bank & Trust Co. of Virginia nearby for your banking needs.
Are there any nearby services for packages and shipping when visiting Advance Auto Parts?
Yes, the UPS Access Point location and USPS post office are nearby for courier and shipping services.