SIXT Rent a Car Raleigh Int. Airport

Reviews

• KH

  Ken Houseman

  4 days ago
  1.0
  The car was very dirty inside and out with used coffee cups and dirty napkins on the floor. I reported this to the attendants. I took some pictures of the scratches on the rear bumper. Upon returning the car the attendant walked to the front left tire and looked up inside the wheel. He never inspected any other part of the car. He informed me the car looked great with no damage. A few days later I received a bill for $560 for a scratch on the inside of the wheel that I did not do. I tried to work with the company but it has gone nowhere, they just keep sending me the bill. I feel this is a scam.
• AP

  Acme Pizzaria

  5 days ago
  3.0
  Usually Great, but This Experience Missed the Mark We’ve rented from Sixt many times and have always had excellent experiences, which makes this most recent visit especially disappointing. We were scheduled to return our rental at 4:00 AM on January 3rd for a 6:00 AM flight. Unfortunately, the employee responsible for opening the office so the shuttle drivers could access their keys never showed up. Because of that, five customers—including us—were left scrambling to find a way to the airport. Several people had to call Uber at the last minute. Thankfully, one shuttle driver, Mark, went above and beyond. He retrieved his personal truck and drove my husband, myself, and another gentleman to the airport so we wouldn’t miss our flight. His kindness and professionalism were the only bright spot in an otherwise stressful situation. We’ve always loved Sixt, which is why this experience was so surprising. We hope this was an isolated incident, but it definitely left us disappointed.
• BS

  Ben Slabach

  Jan 5, 2026
  1.0
  My wife and I rented a car from RDU Sixt from December 30 - January 3. Based on a previous experience with Sixt, we took detailed pictures of the car, including the wheels (which Sixt seems to target for any potential damage - see other reviews for a few examples). There was damage already documented on the car, including the wheels, but we added additional photos at pickup. When we returned the vehicle, the agent reviewed the car in detail for at least 10 minutes and said there was no additional damage found. However, just this morning, we received notification of additional damage allegedly found on one of the wheels. We had a frustrating experience with Sixt 5 years ago as well, but decided to give them another chance and regret that decision now. We've never experienced this level of service from any other rental car company and we rent cars frequently. Update - 1/9: Both my wife and I have contacted Sixt customer service as recommended and this is still not resolved. The response we have received is: "We have not yet been able to fully resolve your request "
• RA

  Reesy Alston

  Dec 29, 2025
  1.0
  This place is trash. Customer service was rude and I was hit with unexpected toll fees. I read all of the agreements and avoided tolls. I Unexpectedly got a bill on my credit card, no email of the charges or anything. I call to see why I'm being charged. Apparently, I took the Cuomo bridge that turns out to be a toll! $11.81. SIXT charged me an admin fee of $15.99 more than the toll. A final charge of $30.12 really! because I did not purchase the toll packed. I didn't expect to go through any tolls! Had i known thats a simple conversation at the desk! During return. I went through one unexpected toll and I'm getting hit with a fee larger than the toll is ridiculous. I could see if i went through a slew of tolls and didn't pay. SIXT vehicles are slow and have damages so make sure u check everything. Before driving off. Return guy working was great as well as ground crew. But I won't be renting there again!
• JJ

  John

  Dec 24, 2025
  1.0
  On November 11, 2025, I picked up my rental car at Raleigh-Durham International Airport. The Sixt salesman immediately asked if I wanted to purchase additional insurance coverage for the rental car. I declined this offer since I had already arranged and paid for coverage through a third party—specifically, my credit card’s travel center. Despite this the representative attempted to persuade me that the insurance I had purchased was not as comprehensive as the coverage he was offering. It was unclear how he could make such a claim without reviewing the details of my existing coverage. This interaction gave me the impression that Sixt staff might receive bonuses for selling “extras” to customers, a thought that stayed with me throughout my rental experience. After completing the paperwork and receiving the car keys, I used a QR code provided on my transaction receipt to access the car’s historical damage report. This feature was very convenient, offering both written documentation and photographs of prior damage to the vehicle. Most of the documented damage was minor. I personally noted several additional damages that were not included in the report, but I did not re-document the damage that was already listed, reasoning that re-documentation was unnecessary. I used the car for 12 days and was very pleased with its performance. Upon returning the vehicle to Raleigh-Durham International Airport on November 23, 2025, a Sixt clerk conducted a return inspection focused on identifying any new damage. While I recognize the need for such inspections, I believe the clerk has a moral and business obligation to verbally inform customers if any new damage is being noted. Admittedly, I signed the digital pad presented by the clerk—only a signature block was visible—without reviewing or questioning what I was signing. This led me to wonder if the return clerk also receives bonuses for finding new damages. My lack of attention to detail was a mistake, but I generally expect businesses to operate ethically and not attempt to take advantage of customers. My oversight resulted in days of anxiety over potentially being held responsible for $1,260.00 in damages I did not cause, and required multiple hours on the phone with Sixt representatives to resolve. I had booked the rental through my credit card’s travel center, trusting that Sixt had been vetted as a legitimate company. Unaware that my signature confirmed agreement to the “new” damage documentation, I left the office and headed to the airport. While waiting at the gate, I reviewed the signed document and saw that “new” damage had been recorded against me. I immediately contacted Sixt customer service and explained that the damage was already listed in the historical report. Fortunately, I had a printed receipt documenting the previously noted damage, which ultimately proved my case and absolved me of financial responsibility after more than a week and numerous phone calls. At some point, the historical damage report disappeared from my Sixt online account profile, leaving only the new damage visible. I questioned why this information was removed, as it seemed questionable. In my experience, the only way to access the historical damage report at that stage would have been through a civil court subpoena, which is not practical. Despite many phone calls with Sixt representatives, none would confirm that the damage had been previously documented. I maintain that if the return clerk had verbally disclosed the intent to note new damages, I could have addressed the issue immediately. Although the digital pad technically disclosed the newly noted damages, I believe Sixt should implement a policy requiring clerks to verbally inform customers of any new damage accusations. Such a practice would help legitimize Sixt’s business operations and prevent customers from feeling exploited. In my opinion, Sixt has created a system that makes it difficult for customers to dispute erroneous damage accusations, potentially encouraging unethical resolutions.

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