Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, particularly highlighting individuals like Jared and JD for their exceptional service.
Vehicle Condition
Several reviews noted issues with the cleanliness and maintenance of the rental vehicles, including dirty interiors and mechanical problems.
Reservation Issues
Numerous customers reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding their bookings.
Response Time
Customers expressed frustration over the difficulty in reaching the branch by phone, with many stating that calls went unanswered.
Overall Experience
While some customers had positive experiences, a significant number reported dissatisfaction with service quality and vehicle conditions, indicating a need for improvement.