Randy Marion Chevrolet Cadillac

Reviews

• TN

  Thang Nguyen

  1 day ago
  1.0
  Car was aligned first time on 1/10/2026 after suspension install. Steering wheel was crooked and car drifted to the right after alignment. Also they knocked off the shock wiring sensor my left shock causing warning text on dashboard. I fixed this matter on my own and communicated with dealership but no one get back to me. On 2/25 I brought the car back, machine at door automatically detected bad camber for front left. Advisor Logan said this is a redo due to bad camber. 2 days later he called me to tell me that the steering wheel is crooked because the steering box has too much play. I disagreed, saying I would expect some play but they need to lock the steering wheel straight and adjust the toe. Logan agreed. That night I came and another SA asked me to pay $149, explaining that the alignment was good the first time and the car drifting was due to lose steering box. I didn't agree, saying the bad camber reading when I pulled in the second time has nothing to do with the steering box. The result after the second alignment was good, car tracked straight with straight steering wheel and I didn't find any play in the steering box. The fact that they lied to me, denied responsibility, forcing me to replace a perfect steering box is over the top. I brought in more than $100K in revenue to this dealership. I will be shopping somewhere else.
• CK

  Chris King

  1 day ago
  2.0
  Went to quick lube station, arrived around 8:30am - I was only customer there. Associate asked if I "happened to have an appointment", this is the quick lube - according to their main service station, it's walk-in only. Anyway, I asked for an oil change and to have my tires rotated - he took my keys and said to have a seat. Over an hour passed and one other customer came in and no updates on my vehicle (other than the text you get that says your checked in and who the assigned tech is). Finally, at 9:45a I get up and just kind of start wandering around and notice that my truck is parked in the lot, so I go back to the front desk and of course nobody is there. I check the text messages to see if I missed something, I didn't...I review the inspection and everything is green. Finally, the associate that checked me in comes wandering back to the front desk - doesn't say a word to me about my truck, just starts stapling papers and then hands me the paperwork, shows me where to sign and rings me up. Literally, no conversation about the truck - so, I assume all is fine and good to go; I mean, the inspection report was all in the green. Several hours later, I start to review the paperwork and notice in the comments that it says "customer declined service" and the service I apparently declined was to do a further inspection bc the tech seems to have noticed a possible leak at the rear main seal. I did not decline any service, I wasn't even tjold about it. So, I called back into the station and talked to someone who said "Your advisor should have gone over everything with you. And, you should have gotten a text with a link to the inspection and videos." The link was only a generic inspection, no videos, and no notes about a possible leak. Completely unprofessional. And this isn't the first issue I've had with this dealership, unfortunately.
• RN

  Richard Nance

  Feb 20, 2026
  2.0
  I recently had an experience with Randy Marion Preowned in Mooresville, NC, and unfortunately, it did not meet my expectations. Communication was the biggest challenge. Calls were not returned in a timely manner, and I was often told the salesperson was too busy. I completely understand that dealerships can be busy, but if one salesperson is handling that much volume for several days in a row, management should step in to provide support so customer service does not suffer. Another frustration was the difficulty in obtaining a true out-the-door breakdown via email. I live over an hour away and requested a detailed breakdown before making the drive. I was told it could not be provided due to “privacy” reasons. In my opinion, it felt more like a strategy to ensure I would come into the dealership so the finance manager could attempt to close the deal in person. Transparency upfront would have gone a long way. I have purchased many vehicles from dealerships over the years, and this was one of the more challenging experiences. I understand and respect that dealerships need to make a profit. However, nearly $2,500 in additional add-ons and fees — not including expected taxes and registration — felt excessive and unnecessary. I like to refer friends and colleagues to businesses that take care of their customers throughout the sales process. Unfortunately, based on this experience, I cannot comfortably recommend this dealership. I wish the team the best moving forward and hope this feedback encourages improvements in communication and transparency.
• PB

  Paul barwick

  Feb 18, 2026
  1.0
  Dropped my 2019 Camaro SS 1LE off with service department. I dropped it off for a simple inspection, I’ve owned the car for 2-3 years. I keep it in a garage and drive it maybe 1,000-2,000 miles a year. It’s been nothing but amazing and never given me an issue. I get called by one of the service advisors after dropping the car off and he tells me my car threw a check engine code. I told him I’ll come get the car and expressed my frustration with how I dropped my car off in perfect condition and now it has an apparent check engine light. I show up 10 mins later to the dealership for the advisor to be sitting in my car and gets out to tell me there is no more check engine light and offers the service for the inspection. I said sure but knew something was weird. Once I got in my car I saw that my mpg went from 22mpg in the last 25 miles to 10mpg in the last 25 miles. Not only that but my rev match was turned on which is a feature I personally refuse to use because I know how to downshift a car without it. I still took my car to their inspection center to try and still complete what I came to do. They could not pass the car and told me the “code” that was thrown was a cam shaft code but once again nothing popped up nor indicated any type of miscommunication or failure. After they told me they couldn’t inspect it, I asked if I owned them anything for the time spent, even though it was a waste. The gentleman there said no so I got my keys and left Over all my experience has been nothing but a waste of time and I highly encourage anyone who has a high performance car to think twice about brining it here. I should have stayed to watch over my car but I did not and that’s my fault but I shouldn’t have to worry about something like that at a “high quality” dealership. I don’t have proof of any misconduct with my car outside of the indications I expressed above
• LM

  L M

  Feb 10, 2026
  5.0
  I recently purchased my new work van from Randy Marion. It was a used 2019. I’m a first time customer. I found the van online and reached out by text early in the week. I was contacted by my salesperson Tyjae within minutes. I was over 4 hours away and would not be able to get there to check it out until Saturday morning. As fate would have it, the van waited all week for me and I was able to make it there on Saturday to check it out and take it on a test drive. Tyjae kept me updated via text during the week to let me know it was still there and waiting for me. The van was in great shape and the price was the best I could find within 300 miles. The whole process was great and I was happy with the deal. Here is where Randy Marion went the extra step. I could visually see that there were new brake pads and rotors on all four wheels, and two brand new front Goodyear tires. The van had recently been serviced. They also gave it a tune up (New Spark plugs), engine and cabin filters, oil change and 3 new wiper blades. That whole work order totaled over $3000. Obviously, it didn’t cost them that much to do that because they own the shop, but that’s what it would have cost someone if they wanted to get all that work done on their car. I appreciated that they didn’t just slap some lip stick on it and resell it how they got it. They put some time, effort and money in it so they can resell a good quality vehicle. That says a lot about a company when they go the extra mile. They also could have put some cheap new tires on it but they went with brand name Goodyears, something recognizable. Thanks for making it a stress free purchase and making sure you put out a good product to resell.