Enterprise Rent-A-Car

4.0
572 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3207 W Highway 74, Monroe, NC
28110, United States
(704) 291-7292
https://www.enterprise.com/en/car-rental/locations/us/nc/monroe-w-hwy-74-53w4.html
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About

Car Rental AgencyVan Rental
Need a rental car in Monroe, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Highway 74 location today.

Location

Enterprise Rent-A-Car
3207 W Highway 74, Monroe, NC
28110, United States

Hours

Reviews

4.0
572 reviews
5 stars
372
4 stars
48
3 stars
22
2 stars
21
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor management.

Cleanliness

Several reviews mentioned issues with vehicle cleanliness, including cars that smelled of smoke or were dirty upon pickup.

Reservation Issues

Many customers experienced problems with reservations, including not receiving the reserved vehicle and long wait times.

Staff Efficiency

Some customers highlighted the efficiency of staff in processing rentals quickly, while others noted delays and poor communication.

Location Management

There are complaints about the management at this location, with reports of unprofessional behavior and lack of accountability.
  • TB
    Tammy Byrum
    Nov 6, 2025
    5.0
    Great car and great service
  • WW
    Weldon
    Nov 4, 2025
    5.0
    Great customer service
  • ML
    Marsha Lewis
    Oct 30, 2025
    5.0
    Enterprise is definitely a friendly team they get the job done .
  • GS
    Ginger Spice
    Oct 23, 2025
    1.0
    These guys are trying but they need more personnel, badly. Last time I rented from here, it took 45 minutes and -- for the 3rd time in a row!! -- I ended up with a car that smelled strongly of smoke. This one was so bad I could smell the weed THROUGH THE CLOSED DOORS. Didn't I love coming to work with that odor clinging to my clothing?? I cannot recommend more strongly to Enterprise that they open another branch in this area -- maybe in Indian Trail? Maybe on the other side of Monroe? Either way -- this lot is too small and the employees too few for the amount of customers. I'm always waiting much longer at this branch than at the others around Charlotte Metro.
  • AC
    Antoine & Amber Collins
    Oct 22, 2025
    5.0
    I recommend you speak with Steven at enterprise. He is very helpful and he got the job done with my rental.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Monroe, NC?

You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks at Enterprise Rent-A-Car in Monroe, NC.

Where is the Enterprise Rent-A-Car located in Monroe?

Enterprise Rent-A-Car is located at 3207 W Highway 74, Monroe, NC 28110, USA.