Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about poor service, rudeness, and unprofessional behavior from management.
Vehicle Condition
Several reviews highlighted issues with vehicle cleanliness, including cars smelling of smoke or marijuana, and receiving dirty vehicles upon rental.
Reservation Issues
Numerous customers reported problems with reservations, including not receiving the reserved vehicle, long wait times, and lack of communication regarding availability.
Overall Experience
Despite some positive experiences, a considerable number of reviews expressed dissatisfaction with the service, leading to a mixed overall perception of the location.