Jiffy Lube

4.2
506 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery Store
Jiffy Lube offers fast, quality oil changes performed by trained technicians in MATTHEWS. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Details

  • DebitAvailable
  • Mobile paymentsAvailable

Location

Jiffy Lube
1201 Matthews Mint Hill Rd, Matthews, NC
28105, United States

Hours

Reviews

4.2
506 reviews
5 stars
348
4 stars
51
3 stars
18
2 stars
19
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees.

Efficiency

Numerous reviews highlighted quick service, with many customers reporting being in and out in under 30 minutes.

Upselling Issues

Several customers expressed frustration over perceived upselling tactics, claiming they were pressured to purchase unnecessary services or products.

Mixed Inspection Experiences

Feedback on vehicle inspections was varied, with some customers reporting satisfactory experiences while others felt they were unfairly failed or charged for unnecessary repairs.

Communication

Customers appreciated clear explanations of services and costs, although some reported poor communication regarding wait times and service availability.
  • BC
    Brian Cottom
    Oct 31, 2025
    4.0
    Quick service a little overpriced but that’s today’s world.
  • CG
    Camryn Gallagher
    Sep 24, 2025
    5.0
    I had the pleasure of getting my oil changed at this specific Jiffy Lube today. I was in a pinch to get my oil done today and they made it happen. I kept calling them to ask questions and everytime they answered they were extremely kind and helpful. I’ve been going to this Jiffy Lube for about a year now and I will continue going solely for my experience today. Dmonyia, Nicholas, and Rashawn were an amazing crew. I hope I have them again on my next oil change. Their ability to get the job done and customer service was superior. Thank you to that crew and this Jiffy Lube for making my day today.
  • LH
    Lois H
    Sep 12, 2025
    5.0
    Wonderful experience! Nick greeted me warmly and he and his team did an excellent job explaining and then performing their services. I highly recommend this location and I will definitely be back again.
  • EP
    Ebony PS
    Sep 4, 2025
    2.0
    I arrived at Jiffy Lube today at 10:01. I had a doctor's appointment that was at 11:20. This doctor's appointment was 3 minutes away by car, so I assumed I would not have any trouble getting an oil change and making it there. After waiting for about an hour, I went outside and asked how much longer it would be. I was told that they had to order a filter and the parts delivery should be there soon. I confirmed with them that this delivery was en route as I needed to get to the doctor. I went back inside and after some time went back outside and it was at this point that it was discovered that a piece of my car that holds the filter had broken. They are denying blame for this, but the last place to change my filter was also Jiffy Lube. Needless to say, I ended up having to leave my car and order an Uber to get me to my doctor's appointment late. Thankfully they were able to see me still, yet I wasted a lot of my time today and incurred extra costs. Had they noted this and informed me of this beforehand, I could have had a choice in the matter. To top all of that off, rhey rejected the online coupon I found, and had to use one for a lesser amount. They also tried to upsell me on a coolant flush, but when I contacted the dealership, I was told it wasn't needed. After my appointment, getting another uber and getting my car back...all I can say is what a debacle.
  • KO
    Ky O
    Aug 4, 2025
    5.0
    Told them I hadn’t changed the oil in my car for 2 years and they fixed everything up perfectly

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service