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Jiffy Lube

4.1
(540 reviews)

Business Details

(704) 979-4402
https://www.jiffylube.com/locations/nc/matthews/1214

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery StoreJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in MATTHEWS. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Details

  • DebitAvailable
  • Mobile paymentsAvailable

Location

Jiffy Lube
1201 Matthews Mint Hill Rd, Matthews, NC
28105, United States

Hours

Reviews

4.1
540 reviews
5 stars
367
4 stars
53
3 stars
19
2 stars
20
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of individuals providing excellent service.

Upselling Issues

Numerous reviews highlighted concerns about aggressive upselling tactics, with customers feeling pressured to purchase unnecessary services or repairs.

Service Quality

Mixed feedback on service quality, with some customers reporting thorough and quick service, while others experienced delays and dissatisfaction with the work performed.

Trust and Reliability

Several customers expressed a lack of trust in the services provided, citing instances of being overcharged or receiving incorrect assessments during inspections.

Overall Experience

While some customers had positive experiences and would return, a significant number indicated they would not recommend the location due to various issues.
  • SJ
    Steve Johnson
    1 day ago
    5.0
    Service was good.
  • DB
    David Bonheimer
    Feb 14, 2026
    1.0
    Folks… save your time, your money, and your sanity. Do NOT come to this location. Prices are insane. Did NOT honor the coupon code I provided. I have NO confidence the oil and filter was properly changed. Gave it one star because I couldn’t give it zero.
  • WR
    Will Reap
    Jan 28, 2026
    5.0
    Nick was great! Thank you for your care!
  • JP
    Jonwin Edson Pero
    Jan 8, 2026
    1.0
    So you guys tore my driver door seal up and now it leaks on driver side door. Y’all acted like it was a normal thing. After I had paid for an oil change. Is this how you treat your customers cause if that’s the case I can just spread the word that this is a typical service y’all folks shouldn’t use this service like ever and I will go on every page I can find your services on and write bad reviews on every platform I can find cause I have never been gas lighted like this before. Look at the cameras and figure it out.
  • A
    Таня Мельник
    Jan 6, 2026
    1.0
    I came here for an inspection, and they told me that the tires and windshield wipers needed to be replaced, and that if I bought it here, they would immediately give me a passed inspection. I agreed, and they told me to come back in a day or two. I got sick, called them and asked if I could come the following week, and they said it was no problem. I came next week and they said they didn't have the tires (which I had already paid for) and gave me a discount on an oil change. Next time they started changing the tires, but after a while they called me over and said they only had one tire, and told me to come back the next day. I came back, asked if they had the tires, and they said YES. They did the replacement and said I could leave. I walked around the car and realized that the tires were different (I only had two replaced), and on one side they had put on a tire that wasn't the one I had bought. They said it was okay, I didn't want to waste any more time and left. On the highway, my car started shaking so violently that I had to pull over to the side of the road with my hazard lights on. I went back and then the madness began, with them saying they would contact the district manager, then they wouldn't, then they would balance the wheels, then they wouldn't, then they would change the tire, then they wouldn't. I spent 5 hours at this station with my small child, and they still couldn't fix the problem. They wanted to do a test drive without a driver's license, the tires were different, the car was shaking, and customer support couldn't help. The employees tried to seem polite, but behaved very disrespectfully, lied, and generally acted very strangely. And I also smelled marijuana. The next day I managed to reach the district manager myself. The best he could offer was to take my tire (which had already arrived) to another station in this network so they could change it there, and I agreed. The new employee seemed more competent, he did everything well, the car doesn't shake. Despite this, my tires are from the same manufacturer, but with different tread patterns. And also, they set the pressure to 35 at the second station, and 45 at the first! 🤦‍♀️ I've never encountered worse service, never again. In any such situation, call the number I added; it worked for me on the third try.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service

Brand Certified Facts from Jiffy Lube

Jiffy Lube partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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