Enterprise Rent-A-Car

4.2
338 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Matthews, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Matthews location today.

Location

Enterprise Rent-A-Car
731 Matthews Township Pkwy, Matthews, NC
28105, United States

Hours

Reviews

4.2
338 reviews
5 stars
241
4 stars
28
3 stars
14
2 stars
8
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of employees like Justin and Dwight for their exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including cars not being available despite prior bookings, leading to frustration among customers.

Vehicle Condition

Feedback varied on the cleanliness and maintenance of vehicles, with some customers receiving well-maintained cars while others reported receiving dirty or poorly maintained vehicles.

Communication Problems

Customers expressed dissatisfaction with the difficulty in reaching the location by phone and issues with timely communication regarding reservations and vehicle availability.

Overall Experience

While many customers had positive experiences, there were notable complaints about unprofessional behavior from staff and unexpected charges, leading to mixed overall satisfaction.
  • HH
    HEIDI HOPKINS
    Nov 6, 2025
    5.0
    Justin was great. A very friendly and efficient agent, who even provided me a choice of vehicles. The SUV he provided was so good, I'm considering buying one.
  • DH
    Danelle howard
    Oct 25, 2025
    5.0
    So far I’ve rented from this location twice and both times the staff was exceptional! Warm greetings, good music, check-in process and drop off service was quick and easy. So far my experience with Enterprise has been great I will definitely be using this location again in the future.
  • PC
    Prabhakaran C
    Oct 24, 2025
    1.0
    They give you confirmation without having any cars..Almost always - Never doing business with this Enterprise branch ever... Don't waste your time going there just to wait in cold weather and return without a car
  • CD
    cynthia dimgba
    Oct 18, 2025
    1.0
    IF I COULD GIVE ENTERPRISE ZERO STARS I WOULD. Do not book from them. You will book ahead of time, you will drive far to get a car, get there and they have no cars. Do not book because you are waisting your time.
  • AC
    Aaron Cole
    Sep 29, 2025
    5.0
    Justin went above and beyond for me and greeted me with a smile. I hope he knows how much I appreciate his help. Give this man a promotion 🙏

Frequently Asked Questions About Enterprise Rent-A-Car

What are the operating hours of Enterprise Rent-A-Car in Matthews, NC?

Enterprise Rent-A-Car in Matthews is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 12:00 PM. It is closed on Sundays.

Where is Enterprise Rent-A-Car located in Matthews?

It is located at 731 Matthews Township Pkwy, Matthews, NC 28105, United States.