Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Matthews, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Matthews location today.
Location
Hours
Reviews
4.2
338 reviews
5 stars
241
4 stars
28
3 stars
14
2 stars
8
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of employees like Justin and Dwight for their exceptional service.
Reservation Issues
Several reviews highlighted problems with reservations, including cars not being available despite prior bookings, leading to frustration among customers.
Vehicle Condition
Feedback varied on the cleanliness and maintenance of vehicles, with some customers receiving well-maintained cars while others reported receiving dirty or poorly maintained vehicles.
Communication Problems
Customers expressed dissatisfaction with the difficulty in reaching the location by phone and issues with timely communication regarding reservations and vehicle availability.
Overall Experience
While many customers had positive experiences, there were notable complaints about unprofessional behavior from staff and unexpected charges, leading to mixed overall satisfaction.
- HHHEIDI HOPKINSNov 6, 20255.0Justin was great. A very friendly and efficient agent, who even provided me a choice of vehicles. The SUV he provided was so good, I'm considering buying one.
- DHDanelle howardOct 25, 20255.0So far I’ve rented from this location twice and both times the staff was exceptional! Warm greetings, good music, check-in process and drop off service was quick and easy. So far my experience with Enterprise has been great I will definitely be using this location again in the future.
- PCPrabhakaran COct 24, 20251.0They give you confirmation without having any cars..Almost always - Never doing business with this Enterprise branch ever... Don't waste your time going there just to wait in cold weather and return without a car
- CDcynthia dimgbaOct 18, 20251.0IF I COULD GIVE ENTERPRISE ZERO STARS I WOULD. Do not book from them. You will book ahead of time, you will drive far to get a car, get there and they have no cars. Do not book because you are waisting your time.
- ACAaron ColeSep 29, 20255.0Justin went above and beyond for me and greeted me with a smile. I hope he knows how much I appreciate his help. Give this man a promotion 🙏
Frequently Asked Questions About Enterprise Rent-A-Car
What are the operating hours of Enterprise Rent-A-Car in Matthews, NC?
Enterprise Rent-A-Car in Matthews is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 12:00 PM. It is closed on Sundays.
Where is Enterprise Rent-A-Car located in Matthews?
It is located at 731 Matthews Township Pkwy, Matthews, NC 28105, United States.
What types of vehicles can I rent at Enterprise Rent-A-Car Matthews?
Enterprise offers a wide range of vehicles including rental cars, vans, luxury cars, and more to suit your needs.
What payment methods are accepted at Enterprise Rent-A-Car Matthews?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, Enterprise offers great weekend rates and discounts, including discounts for active military members.
Can I make a reservation online for a rental car at Enterprise Matthews?
Yes, you can reserve your rental car online through their reservation website at enterprise.com/reserve.
Is Enterprise Rent-A-Car Matthews accessible for airport pick-up services?
Yes, Enterprise Matthews provides airport pick-up services as part of their rental options.
Which auto body shops are located near Enterprise Rent-A-Car Matthews?
Nearby auto body shops include Certified Collision Services Inc. and Classic Collision, which can be useful if your car needs repairs before renting.
Are there any fitness centers near Enterprise Rent-A-Car Matthews?
Yes, Crossfit Kaiju and F4 Fitness Training are nearby, offering opportunities for workouts before or after your rental visit.
What convenience stores or gas stations can I find near Enterprise Rent-A-Car Matthews?
Nearby options include Shell and Sam's Mart, both offering fuel and convenience stores which can be helpful for customers while traveling.