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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(492 reviews)

Business Details

3409 Lackey St, Lumberton, NC
28360, United States
(910) 618-0422
https://www.enterprise.com/en/car-rental/locations/us/nc/lumberton-53j2.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lumberton, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lumberton location today.

Location

Enterprise Rent-A-Car
3409 Lackey St, Lumberton, NC
28360, United States

Hours

Reviews

4.1
492 reviews
5 stars
319
4 stars
58
3 stars
30
2 stars
11
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Trey, Duncan, and Jonathan for their exceptional service.

Reservation Issues

Several reviews noted problems with reservations, including cars not being available despite prior bookings, leading to frustration among customers.

Vehicle Quality

Customers generally reported satisfaction with the cleanliness and condition of the rental vehicles, often mentioning newer models.

Mixed Experiences

While many had positive experiences, some customers reported unprofessional behavior and poor communication from the call center and customer service.
  • RC
    Rasheena Cobb
    Feb 25, 2026
    5.0
    The staff were friendly and professional. They’d patiently answered my questions and concerns. Mr. Duncan, the manager, also recommended some services that would fit my needs. He honored my discount code that was properly executed through my online reservation. The location was nice and clean. My transaction was accurate and prompt. Thank you so much for your patience and services. I’m looking forward to continuing to use your services in the future.
  • FD
    Frank Domaracki
    Jan 7, 2026
    5.0
    Good company, good cars and trucks and suv,s. Timely manner and fashion. Easy to work with. I will always rent from enterprise
  • LC
    laurie caulder
    Jan 5, 2026
    5.0
    When returning the rental. Trey immediately introduced himself and asked how I was? After getting my information he inquired on our trip and how the rental was? I informed him of a few minor issues. His first words were I am so sorry. I don't like for those things to happen to our clients. Ms. I am going to make things right. I am going to do THIS for you. WOW! It's been a long time since I had this great service with a big smile and concern. I thanked him asked for his card. We have had nothing but good experiences with this Enterprise for 5 years now. Because of experiences and people like Trey we will continue using you. Till next time. Thank you!
  • TH
    Tammy Harris
    Dec 27, 2025
    1.0
    Reservations do you no good here, as they give cars out to people with no reservations and then after standing in line for an hour, with TWO reservations, they somehow don't have any cars left to rent out!! Even if you ask for something else they tell you that all the cars need oil changes so they cannot rent them out. Horrible customer service. Adding: You tell me to contact you by jumping through hoops in you customer service links, where I have to spend time on hold to talk about how your business screwed over my entire family vacation. Furthering the terrible customer service.
  • JC
    Joseph Chavis
    Dec 21, 2025
    5.0
    Duncan Lewis was a great help with my rental car. UNCP sent me on a research trip to Florida and Duncan got me in a brand new white Chevy Malibu. The car was clean and ran great. Thank you Duncan, for going above and beyond for UNCP!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Lumberton offer?

Enterprise Rent-A-Car in Lumberton offers a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.

What are the operating hours of Enterprise Rent-A-Car in Lumberton?

The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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