Business Details
About
Used Car DealerCar DealerAuto Repair ShopTruck DealerTruck Repair ShopUsed Truck DealerCar Inspection Station
Location
Hours
Reviews
4.7
1,220 reviews
5 stars
1,092
4 stars
41
3 stars8
2 stars7
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Austin, Chris, and Nereida for their attentive service.
Buying Experience
The majority of reviews highlighted a smooth and straightforward buying process, with several customers noting the lack of pressure and transparency during transactions.
Post-Purchase Issues
A significant number of reviews reported issues with vehicles shortly after purchase, including mechanical problems and lack of follow-up support from the dealership.
Communication
While many customers appreciated prompt communication, some expressed frustration over miscommunication and lack of responsiveness regarding vehicle issues after purchase.
- SHScott Hunter2 days ago5.0Austin was a great salesman and helped me get out the door with a minimum of hassle.
- FEFalken Eyes6 days ago5.0Friendly staff, and good business Even helped me get my newly purchased vehicle home . I am grateful
- RAReid AJan 4, 20261.0I drove a Lincoln Town Car at this business but there were a few things that needed attention. The driver’s door took several attempts of slamming to get it to close each time, they had changed out one headlight but not the other (making them light on the road differently and look cheap even in the daylight), and the engine stumbled a little when being started and when shutting off. I mentioned these items to the salesperson and they checked with the boss. The boss said the car was fine just like it was. I declined to buy the car and left. In the following days, several other salespeople kept sending me emails and texts, wanting to know what it would take for me to buy the car. I replied, just fix those 3 items. I offered to pay them $100 more to replace the headlight. No one even bothered to respond. This company advertised they had 10 service bays for auto repair and a body shop, yet they were unwilling to even find out what was wrong with the door and the engine. I’ve never had a car dealership fail to offer to fix problems with good used cars they are selling. They may want to adjust the price some, but these folks weren’t interested in even finding out how the problems could be fixed. I made the comment that if we didn’t know what the fixes would be, then no one could know how much those fixes might cost. No response. I bought a nice car of the same type with no problems from another dealer.
- MHMalorie HerndonDec 30, 20255.0The buying process was made so easy and everyone was so polite/helpful! I would recommend this dealership to anyone in the market for a new vehicle!
- JSJay SDec 24, 20255.0I bought my car from out of state so everything was done remotely prior to picking the car up. The buying process was very easy and Chris was great to work with. Everyone was down to earth and just seemed like nice people. The only extra charge which I was told ahead of time was the doc fees. There were no extra add ons and no pressure to buy an extended warranty or anything else. The car was detailed and given to me with a full tank of gas. All the paperwork was ready to sign when I got there and didn’t take more than 15 minutes. I traded in a car which we negotiated the price on without Chris seeing it but it was as I described it and there were no issues or attempts to give me less for it. They had a very good selection of sports cars which were nice to look at too. If I’m looking for another used car, I would return. I was a little concerned about driving hundreds of miles to another state to buy a car but this was a very simple and straightforward buying experience. Thank you!
Frequently Asked Questions About Carolina Auto Direct
Where is Carolina Auto Direct located?
Carolina Auto Direct is located at 484 N. Generals Blvd, Lincolnton, NC 28092, USA.
What are the opening hours of Carolina Auto Direct?
Carolina Auto Direct is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
What types of services and sales does Carolina Auto Direct offer?
Carolina Auto Direct provides used car and truck sales, auto repair services, truck repair, and car inspections.
How can I contact Carolina Auto Direct by phone?
You can reach Carolina Auto Direct at +1 704-240-3701.
Does Carolina Auto Direct have a website?
Yes, Carolina Auto Direct's website is http://www.carolinaautodirect.com/.
What is Carolina Auto Direct's time zone?
Carolina Auto Direct operates in the America/New_York time zone.
Are there other car dealers near Carolina Auto Direct?
Yes, nearby car dealers include 5Starr Auto, Nereida Sells, and Buddy Stasney's Buick GMC Truck, which might be helpful if you want to compare options or services.
What dining options are available near Carolina Auto Direct?
Nearby dining options include Japan Express (Japanese cuisine), Pizza Inn (pizza and buffet), Zippers (American restaurant), Dipping Pops (ice cream and smoothie bar), and Sweetfire BBQ Truck.
Where can I find retail stores close to Carolina Auto Direct?
Retail stores near Carolina Auto Direct include Bi-Lo, Burkes Outlet, Marshalls, bealls, CosmoProf, Sally Beauty, and 7th Moon Boutique for a variety of shopping needs.
Are there any service providers near Carolina Auto Direct that could complement my visit?
Yes, nearby service providers include Alan Carpenter: Allstate Insurance for insurance needs, Comfort and Care Dentistry for dental services, H&R Block for tax services, and AT&T stores for mobile and internet services.