Whistle Express Car Wash

Reviews

• RB

  Roy Bates

  2 days ago
  5.0
  Thank you Zack for great service
• RL

  Richard Lee

  Dec 26, 2025
  1.0
  BUYER BEWARE!!!!!! ENTER AT YOUR OWN RISK.... Whistle Express strikes again with abysmal customer service, loyalty, and failure to stand behind their product. I grade Whistle Express Car Wash in Leland, NC as an F. In March of this year I signed up for for the Wash Club option which afforded me daily use of the facility. While not totally satisfied with the service, it was close and convenient so I continued my membership. Several months ago I learned of numerous complaints from clients who could not terminate their memberships and were continually billed. I was concerned about this poor treatment of clients but decided to stay on as a loyal customer. Then a week ago, after numerous previous trips through the car wash, my driver's side review mirror was broken off by one of the brushes. So after 25 or so safe passages through the car wash, and with no different setting of my car or equipment, the mechanical system of the car wash broke off my mirror. I approached the manager on duty and was told Whistle Express was not liable for broken mirrors. I asked to speak to his manager as he was quite inexperienced and he advised me to come in at 0730 the next day--which I did. This manager, John, gave me the same pitch so I asked to speak with someone farther up the chain to discuss how Whistle Express resolves issues and what value they put into loyalty to their customers. John took my phone number and said he would have a manager contact me. After five days of not being contacted, my wife went to the Car Wash and was told I did not leave a phone number so they had no way to contact me. This was untrue as John had my name and number. Today John phoned and said the manager refused to speak with me and as far as Whistle Express was concerned this was a dead issue. As my car could not be driven without a drivers side mirror, I paid a body shop $1035 to replace the mirror. My issue is not with the legality of Whistle Expresses decision, but their lack of transparency, their refusal to speak with me, their dismal customer service and total lack of loyalty to a long term client. Stay away from this disaster of a company. THEY STINK!!!
• JL

  Jessica Little

  Nov 16, 2025
  5.0
  Cleans your car great
• JP

  John Pagan

  Oct 19, 2025
  5.0
  Excellent work and staff
• MW

  Myaa Warren

  Oct 13, 2025
  1.0
  I stopped by this car wash in desperate need of a quick vacuum. Even though there was a light mist of rain, I didn’t care I had already passed two other car washes where people were still vacuuming their cars. As soon as I pulled in, a worker rolled his eyes at me and rushed through a quick wash before I even entered the tunnel. I didn’t even need my exterior washed since it had rained all day before and earlier that morning. When I exited the tunnel and went to vacuum which was the only reason I came; every vacuum hose was lying on the ground, unplugged. The machines weren’t even on. I went inside and found two employees sitting around. When I asked for the vacuums to be turned on, one finally did but told me to “be quick.” I said fine, I just needed 5–8 minutes. After finishing, I went to grab a towel and some interior cleaner nothing was stocked. Everything was put away. I used to be a Whistle Wash member, paying monthly, but it’s been one problem after another: dirty towels, watered-down cleaning products, vacuums detached or broken, slow pay screens, and now no music, energy, or effort at all. This place has completely gone downhill. Save your money and your time Whistle Wash is not worth it. I just canceled my membership today!!

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