AutoZone Auto Parts

4.3
350 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N Main St in Kernersville, NC is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Kernersville, NC or call us at (336) 992-1010.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
425 N Main St, Kernersville, NC
27284, United States

Hours

Reviews

4.3
350 reviews
5 stars
219
4 stars
75
3 stars
24
2 stars
5
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customer service experiences varied significantly; while many praised employees like Charles and Jada for their exceptional help, others reported rude and unhelpful interactions with staff members.

Helpful Staff

Several customers highlighted the helpfulness and knowledge of the staff, particularly in assisting with parts and installations, although there were instances of employees being unhelpful.

Product Availability

Customers generally found that the store had the parts they needed, but there were complaints about incorrect parts being provided.

Mixed Experiences

While many reviews were positive, some customers expressed dissatisfaction with service quality and employee attitudes, leading to a mixed overall perception.

Store Environment

The store was described as clean and well-stocked, contributing positively to the shopping experience.
  • DC
    Diana Cardenas
    Nov 9, 2025
    5.0
    Went in this morning and was greeted by Koble. He changed my day around with a such great personality and service.
  • AT
    April Taylor
    Nov 5, 2025
    1.0
    A male employee was entering the building while I was approaching from about 10 feet away, he seen me coming, he looked right at me. When I walked in, there was no one at the counter and the employee who entered ahead of me was walking toward the back of the store on the other end of the counter. I stood at the counter, no one came, so I walked to the end of the counter and seen this same employee standing to the side talking to another man, unless he doesn’t have peripheral vision, he could see me standing there. Meanwhile, another man is coming down from stairs with medium sized boxes, not too big to where he couldn’t see me. He walks toward me and turns to the right not acknowledging me either. I had to say out loud, “I’m not standing here for my health!” The employee who was carrying the boxes gets an attitude and says he is “short staffed!” These employees were very rude and disrespectful. They need a crash course in ‘Customer Service 101.’
  • MM
    Mary and Ruth Perry and McNeill
    Nov 1, 2025
    5.0
    Amazing customer service. Mr. Charles is amazing man. I highly recommend his wonderful customer service.
  • JR
    Jassiah Robinson-Davis
    Oct 2, 2025
    5.0
    Just got a windshield wiper and they put it on the car for me. Good service.
  • AA
    Ace
    Aug 28, 2025
    2.0
    went here with my mom to get a battery charged. older guy up front clearly did not want us there and did not want to do his job. i work in customer service full time and was very disappointed. everyone else was nice but he was very grumpy. we were going to buy a battery from you guys but his attitude turned us off

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours for AutoZone Auto Parts in Kernersville, NC?

AutoZone Auto Parts is open Monday through Friday from 7:30 AM to 9:00 PM, Saturday from 7:30 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup or delivery services?

Yes, AutoZone offers in-store pickup, curbside pickup, and same-day delivery services to customers.