Enterprise Rent-A-Car

4.3
430 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Jacksonville, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Brynn Marr & Western location today.

Location

Enterprise Rent-A-Car
209 Western Blvd, Jacksonville, NC
28546, United States

Hours

Reviews

4.3
430 reviews
5 stars
313
4 stars
41
3 stars
14
2 stars
14
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with several specific mentions of employees going above and beyond.

Reservation Issues

Numerous reviews highlighted problems with vehicle availability, including last-minute cancellations and unfulfilled reservations, leading to significant customer dissatisfaction.

Vehicle Quality

While some customers reported clean and well-maintained vehicles, others experienced issues with dirty cars and mechanical problems, indicating inconsistency in vehicle quality.

Efficiency

Several customers noted quick service and efficient processes, but there were also complaints about long wait times and poor communication regarding reservations.

Location Experience

Feedback varied by location, with some branches receiving high praise for their service while others faced criticism for unprofessional behavior and lack of support.
  • KR
    Kelly Root
    5 days ago
    5.0
    I had a great experience with this enterprise. The staff were kind and accommodating. They were quick to provide service to and from the collision to pick up and drop off my car. They were able to take care of me right away.
  • JC
    Joseph Collins
    Nov 16, 2025
    5.0
    I had not rented a car in a very long time. The staff at the Western Blvd Jacksonville NC location were awesome, friendly and professional throughout the process. The car ran great, no problems and the turn in was quicker than I had expected. If you need to rent a car in Jacksonville, NC I highly recommend this location. Awesome customer service.
  • JA
    Joyce Ann
    Nov 12, 2025
    5.0
    Excellent, prompt and friendly customer service. I was picked up at my location in a timely manner. My reservation was ready when I arrived. Great, easy, smooth process.
  • HS
    Hannah Smith
    Nov 8, 2025
    5.0
    We walked into enterprise on Saturday pretty desperate. Kenneth came through for us! In more ways than one. We have rented from this specific enterprise several times. We will continue to give our business to enterprise. This location has some of the best costumer service around Jacksonville. When we showed up to return the car, Braxton was there and ready to help and got us on our way. Again, super nice people . Amazing customer service. Thank you all at this location
  • GU
    Gabriel Urraca
    Nov 1, 2025
    5.0
    My experience at Enterprise was outstanding, Top-tier Customer Service , The team was very knowledgeable and it was a seamless transition to get me on the road. They also picked me up so I can get my vehicle in a timely manner… Can’t ask for anything else thank you Enterprise team

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Jacksonville, NC?

Enterprise offers a wide range of vehicles including cars, vans, and luxury vehicles to fit various rental needs.

Where is Enterprise Rent-A-Car located in Jacksonville?

Enterprise Rent-A-Car is located at 209 Western Blvd, Jacksonville, NC 28546.