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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in INDIAN TRAIL.
Many customers praised the staff for being friendly, professional, and knowledgeable, with specific mentions of employees like Terry and Marquise.
Efficiency
Numerous reviews highlighted the quick service and minimal wait times, with many customers expressing satisfaction with the speed of their oil changes and inspections.
Quality Issues
Several customers reported serious issues, including oil leaks and improper service, leading to dissatisfaction and concerns about accountability.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about unprofessional behavior and inconsistent service quality, particularly regarding inspections and upselling.
Long-term Loyalty
A significant number of customers have been returning for years, indicating a level of trust and satisfaction despite some recent negative experiences.
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Clint H
Nov 5, 2025
5.0
Excellent staff. Very professional and efficient.
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Doug Goldman
Nov 4, 2025
5.0
The two guys that were working when you drive in were all about customer service. I was impressed with a machine they used to take my old oil out. I had never seen that before. I am sure the guy working underneath my car was working just as hard as they were. Very friendly and got done in a timely manner.
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Jeff Thomas
Nov 1, 2025
5.0
Very pleased with the service...
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Will Frailey
Oct 28, 2025
5.0
Quick and friendly service. Had everything they needed to change my oil for a 2000 F250 7.3 diesel
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Dionne Parker
Oct 20, 2025
5.0
Mr.Terry appreciated my time in the line - and offered me another time to return . He also was very personable and he helped me with my wipers . It’s the small things that women appreciate - not being taken advantage of by car places