Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Gerber Collision & Glass
13516 Old Statesville Rd, Huntersville, NC
28078, United States
Hours
Reviews
4.5
117 reviews
5 stars
93
4 stars
10
3 stars0
2 stars
3
1 star
11
- KHKatie HansenNov 13, 20255.0Quick, friendly service. Kept me updated throughout the process. Would highly recommend!
- TGTrina GNov 8, 20255.0Exceptional customer service! I highly recommend Gerber Collision & Glass. Chrissy and Amanda are outstanding. I knew every step of the way of the progress of my vehicle. No issues at all. My vehicle looks fantastic! Thank you!!!
- LCLuke ConstantinidesOct 26, 20254.0Brought my car through Progressive, as they were listed as a preferred body shop for my accident, and the only body shop listed in my area to work on Electric Vehicles. For context, the accident was someone else's fault, so the other person's insurance was coordinating the repairs needed. Gerber and I walked through the damages identified, and they indicated they would update me every Tuesday and Thursday of the week to provide a progress report. While I don't have a problem with their cadence for updates, the person working the front desk couldn't answer basic questions about the repair work itself other than give a generic status, so I was either deferred to the manager (Jacob) or the manager would have to call me back. Jacob was always polite and patient with my questions. Come the day of pick-up, did a walk through of the vehicle to inspect the repair work. Whoever worked on my car managed to scratch the panel that divides the driver side windows. Gerber & Jacob took ownership of the additional damage and said they would order the part and get it fixed at no charge. While Gerber & Jacob did make it right, there was still the inconvenience factor of having to return to the shop for the repair. Finally, I was hit with a surprise bill at pick-up (even though I was not at fault), and this was a failure in communication by both Gerber and Progressive. Since my accident involved one of my tires, the insurance company had to replace the tire. That said, by North Carolina law, I owe the depreciation that accrued on the original tire, which was almost $150 (on a 6 month old car!). It would have been good for Gerber (and Progressive for that matter) to notify me before pick-up that I need to bring a check or a credit card so I could take delivery. Overall, Gerber did a solid job with my repair work; however, what would have made this a 5-star review is getting all the repairs right the first time, inspecting the car more thoroughly before a customer takes delivery, and better communication and transparency on the repairs as it goes through the needed work.
- SHSara HildebrandSep 15, 20255.0Amanda was awesome! This location was easy to work with, they kept me informed along the way and helped me save money where I could.
- ATAnthony TJul 17, 20255.0Was an insurance claim but I'd still recommend them. The front office ladies were pleasant as was, I believe, the manager here. Took an extra business day to get my car back to me but it wasn't their fault and they communicated. Just as I said when I was leaving - I hope I don't have to get bodywork done again but if I do I'll be back. Thanks!
Frequently Asked Questions About Gerber Collision & Glass
What types of auto repair services does Gerber Collision & Glass in Huntersville offer?
Gerber Collision & Glass provides collision auto body repair, dent removal, bumper repair, windshield replacement, auto glass services, and paintless dent repair backed by a Lifetime Guarantee.
What are the operating hours of Gerber Collision & Glass in Huntersville?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Gerber Collision & Glass located?
Gerber Collision & Glass is located at 13516 Old Statesville Rd, Huntersville, NC 28078, USA.
Does Gerber Collision & Glass accept credit card payments?
Yes, they accept American Express, Discover, MasterCard, and Visa, as well as payments by check.
How can I contact Gerber Collision & Glass for a quote or questions?
You can contact them by phone at +1 704-875-6703 or email at info@gerbercollision.com.
Is Gerber Collision & Glass in Huntersville wheelchair accessible and do they have public restrooms?
Yes, the facility has wheelchair accessible restrooms and public restrooms available for customers.
Are there nearby automotive repair services close to Gerber Collision & Glass?
Yes, True 2 Form and Glass America are nearby automotive repair and auto glass service centers which customers might consider for complementary services.
What nearby restaurants or food options are available for customers visiting Gerber Collision & Glass?
Customers can visit nearby places such as Mamas Pizza Express for Italian food, The Blue Family Farm Table, or Hunter House and Gardens for dining options.
Are there nearby places for relaxation or fitness near Gerber Collision & Glass?
Yes, Yoga OM offers yoga classes and serves as a sports and recreation venue for customers seeking relaxation or fitness activities nearby.
Can customers combine their visit to Gerber Collision & Glass with shopping or other services?
Customers can visit nearby shops and services such as Rustic and Main for jewelry and building supplies, Willow Floral Boutique for flowers, or C-Pix Studios for event photography.