Enterprise Rent-A-Car

Reviews

• CT

  Cathy Thornton

  Dec 21, 2025
  5.0
  Great service
• SS

  Scott Stevens

  Dec 6, 2025
  5.0
  Great customer service! They really took care of us when we needed help. I highly recommend this location!
• AK

  Alex Krzynski

  Nov 29, 2025
  5.0
  I had to get a rental because my car got totaled. Being in this situation is not fun and is very stressful. I had to go through the other person’s insurance company which wasn’t easy because I had a hard time reaching them which made everything worse but thankfully renting a car here was the opposite of an added stressor! I ended up getting a brand new car to drive while I worked on finding a car within my budget and doing all of the other things when you’re involved in a situation like this. Getting to drive a fancy car when you’re used to one that’s 20 years old was a definite silver lining throughout this mess I was in! Everyone there was super nice, personable, and extremely helpful and understanding as I jumped through all the hoops with insurance. They called me every few days to check in which I personally loved and very much appreciated! I’m not sure if this is typical or if they were just doing that because they knew the situation I was in. Either way, it was very appreciated! The renting process itself was super easy, both picking up and dropping off. When I dropped the car off, I ended up just having a conversation with the people who worked there and they seemed genuinely excited for me when I told them I found a car I really liked within my budget! Hopefully I won’t be in another collision any time soon, but if I do and I have a choice of where to get a rental car or if I just need one in general then I will definitely come back here - to this location specifically. Again, thank you guys so, so much!
• RH

  Ronnie Hinton

  Oct 27, 2025
  1.0
  Today, I experienced a challenging situation at my usual car rental location. For about four years, I had rented cars from this Enterprise location without any issues, establishing myself as a loyal customer and an Enterprise Member. However, this time, I encountered some unexpected changes that caught me off guard during pick-up. Upon arriving, I was informed by the staff that new documentation requirements had been implemented, which I hadn’t been made aware of prior to my visit. The necessary utility bill was needed to confirm my residency alongside my North Carolina driver's license and home address. While I attempted to provide the documents I had, including my license, I was unable to access my paystub online and didn't have the utility bill on hand. Unfortunately, this resulted in me being unable to finalize the rental. I requested to speak with the manager, hoping they might provide some alternative solutions or guidance. While the manager was NOT understanding but expressed regret for the confusion, they reiterated the new policy. It was frustrating and disheartening to feel turned away after being a loyal customer for so long. Though this was not the outcome I had hoped for, it prompted me to reflect on the importance of staying informed about policy changes as a customer. I realized that clear communication from companies is vital, and I plan to reach out to Enterprise to discuss my experience and suggest they notify customers of such changes more effectively. Also waiting for them to contact me with some type of solution for real customer service.
• TG

  Trevor Gichaba

  Oct 17, 2025
  1.0
  Terrible service

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