Safelite AutoGlass

Reviews

• TC

  Tyra Cline

  Apr 3, 2026
  5.0
  I would recommend anyone to use safelite for any glass that gets broken on your vehicle. I had my back windshield replaced and scheduled them to come in 2 days and they showed up when they said they would. Got it done in a timely matter and you got text messages letting you know what they were doing along the way and when they were going to wrap things up. It’s a great service to use and will use them again.
• DA

  Debbi Albright

  Mar 31, 2026
  5.0
  I had an absolute amazing experience. My mobile service was great, and Dustin was the technician that replaced my windshield. He explained everything to me even some things. I did not know About my car, he was extremely friendly was even able to come out earlier called to make sure that was OK assured me if it was not that he could definitely come back at the original scheduled time, but it actually really helped me that he was able to come out then my experience as Dustin being my technician and the overall completion of my windshield was amazing! The only thing I would say is online was difficult to get two separate quotes. I wanted one for my insurance deductible and one for if I was going to pay on my own, it would not let me restart to get A new quote every time I would go back, it was sent to the same screen, which was highly frustrating. The first Woman that I spoke to on the phone through the number provided online was difficult to understand, but frustrated at me when I asked her to repeat something or explain it to me, but the person who called to confirm my appointment. He was very kind and helped me figure out exactly what was going on and what I wanted done he made sure happened and again the technician Dustin was absolutely awesome and I would definitely recommend asking for him. If you do need a windshield replacement through the Hickory North Carolina Office
• CM

  Charles Morgan

  Mar 29, 2026
  5.0
  Corey was very considerate gave a 39 minute heads up call and text. Was very knowledgeable, friendly, and job the job done in a very timely many via his remote work van. Top to bottom thorough and top notch experience.
• MM

  maxjr758

  Mar 21, 2026
  5.0
  Seamless process between Nationwide Ins and Safelight. Called Nationwide, verified 0 Deductible ( check with your insurer) when on Safelight website, got an appointment to drop off my vehicle at 9:30 the next morning( Insurance authorized home service) but i chose to drop it off at theur local shop 15 miles away. My vehicle was finished by 2:30 that afternoon, I received messages letting me know when they started, when they finished, and when I could pickup my vehicle. Went to the shop, signed the work order, picked up my Vehicle, in and out in 5 minutes.
• CR

  Corey Richard

  Mar 18, 2026
  1.0
  This is a review of the company, not the tech in any way. The tech was great and professional, but it was an absolute cluster to get the service required by my insurance company. Apparently they have not learned from the past: It was a cluster to work with you from day 1. My insurance requires OEM glass, but you came with aftermarket glass. After declining aftermarket glass, I had zero follow up. After I called a week later, I was lied to about needing insurance approval!?! My insurance clearly stated OEM required, it was also on your work order, simply pathetic. Stop going to the woke path, it won't work out. It seems the past lawsuit didn't teach y'all anything. A simple web search revieled the following: (In March 2025, Safelite settled whistleblower lawsuits for $31 million, which alleged the company violated insurance fraud prevention laws in California and Illinois by using aftermarket parts while billing for OEM (Original Equipment Manufacturer) parts and charging for services not performed.)

Frequently Asked Questions About Safelite AutoGlass