Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Hickory.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
1,047 reviews
5 stars
956
4 stars
22
3 stars8
2 stars2
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees like Nate and Dee for their excellent service.
Efficiency
Customers frequently noted the quick service and minimal wait times for various services, including inspections and tire repairs.
Honesty
Several reviews emphasized the honesty of the technicians, with customers appreciating that they were not upsold unnecessary services.
Quality Work
Customers reported satisfaction with the quality of work performed, including tire replacements, inspections, and repairs.
Negative Experiences
Some customers had negative experiences related to inspections and perceived upselling, leading to dissatisfaction with service.
- MBMary Bautista2 days ago1.0Ok today I went to get my tires changed and while I was waiting one of the guys comes to me and tells me that one of the sensors on the tire was bad they wanted to charge me an extra 80 some more on something that can be changed later so then I called my husband because he is the one who is paying for my tires to let him know what was going on so when the guy was showing me the sensor my husband was like no etc so I guess the guy heard what my husband said so the store manager or whatever he said stupid is a bliss ok so they still tried to convince me and then he said that he wasn’t trying to make us put on the sensor right now but before that I was told yes that it needed to be on it. So my husband told the store manager that he didn’t need to make such comments towards him and the store manager proceeded to say “ I’m not going to entertain the comment. It is up to the customer to decide what goes on the vehicles not the store manager. The store manager was very rude at the end. I don’t know what business y’all are trying to run but that is not how you talk to people rudely. All I was coming there to do was getting my tires changed and that is it. I also, requested to get my 25 dollar refund back and couldn’t get it back because the store manager said that the bank was closed today I mean what does the bank have to do with issuing refunds. I will definitely be back to get my refund from the deposit. Y’all better hope that mavis stays in business because I definitely will Not come back .
- DEDaisy Emch2 days ago5.0Nate was awesome! Best experience I thought mb was good but no Nate was better!!! Definitely be back
- BGBrian Gaddy2 days ago1.0I recently had brake pads and rotors replaced at this Mavis location — a repair costing over $1,200 — and immediately afterward my vehicle began to vibrate, especially the steering wheel, most noticeably when braking at higher speeds. This issue did not exist before the brake service. I brought the vehicle back, but instead of approaching the situation with professionalism or accountability, the manager’s first instinct was to deflect and imply the problem was caused by something unrelated. After keeping my vehicle for several hours, they called to say it was “fixed” and that my tires were out of balance. I explained clearly that the vehicle had never vibrated or shimmied before they replaced the brakes — yet this concern was brushed off. What was most disappointing was the overall attitude and handling by management. The interaction felt dismissive and unprofessional, and the priority seemed to be temporarily appeasing the customer rather than genuinely diagnosing and correcting the issue. Had anyone performed a proper test drive after their so-called fix, it would have been obvious that tire balance wasn’t the cause. Based on my experience, I cannot recommend this store for any type of service. The quality of work and the lack of accountability were extremely disappointing, and I will not be returning.
- ACAnn CroweNov 13, 20251.0I was told to come at 630 pm on a Thursday and was meet with the rudest arrogant store manager Nate. I am only here because the other location of Mavis had damaged my truck and gave me the run a round. I truly have never been talked to in that way by management. What a waste of a good staff.
- ELEthan LawsNov 10, 20255.0I came in today at mavis in a red car and Tim and Josh had the best customer service I have ever seen the Very communicative and they helped me out when it came time to pay I had only half of it and they covered the rest and I don’t just recommend them I’m telling you to got to them because I have been getting my car serviced for awhile and never had an experience like this one today 10 stars if I could give them that
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Tires & Brakes in Hickory offer?
Mavis Tires & Brakes offers tire sales, brakes, alignments, oil changes, batteries, suspension, exhaust repair, and more auto services.
Do I need an appointment to get services done at Mavis Tires & Brakes?
No appointment is necessary; Mavis Tires & Brakes accepts walk-ins for all services, but scheduling an appointment is recommended for convenience.
Does Mavis Tires & Brakes offer a tire price match guarantee?
Yes, they have a low tire price guarantee and will match competitor prices within 30 days of purchase with a valid price quote.
Can I wait at the store while my car is being serviced?
Yes, there is a waiting area with television and free Wi-Fi for customers to wait inside or outside while work is done.
What are the store hours for Mavis Tires & Brakes in Hickory?
They are open Monday to Wednesday and Friday from 8:00 AM to 6:00 PM, Thursday until 8:30 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 9:00 AM to 5:00 PM.
Does Mavis Tires & Brakes perform state inspections in Hickory?
State inspections are offered but availability varies by store; please check their website for specific location offerings.
What payment options does Mavis Tires & Brakes accept?
They accept American Express, Cash, Check, Discover, Financing options, Mastercard, and Visa.
Which nearby places can I visit around Mavis Tires & Brakes in Hickory while my car is being serviced?
Nearby you can visit Café Gouda for coffee and sandwiches, Bojangles' for quick meals, or 9Round Fitness if you want to exercise during your wait.
Is there a place close to Mavis Tires & Brakes in Hickory where I can get a quick haircut or beauty treatment?
Yes, A New Leaf Hair and Nail Salon and Hair•by•rileyware are nearby salons where you can get haircuts and beauty treatments.
If I need urgent care or health services near Mavis Tires & Brakes, where should I go?
Catawba Valley Urgent Care - Piedmont is a nearby urgent care clinic offering health services close to Mavis Tires & Brakes.