Mavis Tires & Brakes

Reviews

• OO

  Oz

  5 days ago
  1.0
  DO NOT GET WORK DONE HERE! These people have no clue what theyre doing! My wife took our vehicle here to get the tires changed, balanced, and alignment and its as if these people did everything wrong. When she got home the tire pressure read 47psi when the proper psi for our vehicle is 35, and its on a sticker inside the driver's door. I guess whoever did the work didnt know that. None of the new tires had caps on the air nipples, and they did not give her the paperwork for the alignment. When I drove it the vehicle was driving VERY bumpy and pulling hard to the right, so I took it back to the shop and I told them about it. I also asked for the maintenance paperwork for the work they did, which they either would not or could not provide. They looked up our vehicle and couldn't even find it in their system even though I have the email of the invoice they sent me. They took the vehicle in and said they fixed it. Guess what? It wasn't fixed at all. We ended up taking it to Discount Tire, who told us the balance was off and so was the alignment. So I had to pay them to do all of that correctly. While doing the balance they pointed out to me that one of the wheels was bent on the rim, thats part of why it was driving so bumpy, and I know for a fact the wheel wasn't bent before we took it to Mavis. Like I said absolutely do not let these people work on your vehicle unless you want everything done incorrectly, with damage to your property as a bonus!
• KR

  Kenadi Roland

  5 days ago
  5.0
  Great service and they are very kind and helpful and they got our tire replaced fast with free checks on the car and warranty and discounts on tires.
• AH

  alex Hardwick

  Feb 25, 2026
  5.0
  Chris was very helpful first on the phone telling me they could get me in today and then again closer to checkout. He and his team got my brakes changed out all the way around and an alignment. Chris acknowledged me that I should look into shocks and struts soonish and gave me a rundown on how much it should run in the near future to get done. Thank you guys!
• ES

  Evan Starnes

  Feb 19, 2026
  5.0
  Great quick service, in and out without any hassle, very friendly staff and cheap prices for how expensive the automotive scene is right now, come and ask for Vinnie he's a very talented and very professional worker here and it shows!
• MR

  Michelle Radley

  Feb 14, 2026
  5.0
  The team at Mavis (1535 8th Street Dr SE, Hickory, NC) is amazing. We had diagnostics performed to locate the cause of light shaking after hitting a median. The team discussed their findings but also found a few needs and provided us a very reasonable quote. They were professional, informative, and answered all our questions. We are happy with the service provided.