Gerber Collision & Glass

Reviews

• SB

  Sean Brooks

  Nov 26, 2025
  5.0
  Very professional and communicative! They kept me informed through the whole tear down process. Definitely would recommend!
• ES

  Eric Schnell

  Oct 31, 2025
  3.0
  Edit to say Gerber did order the part and call me that they had, so if I had been patient it appears they would have resolved the issue. Original review below. I was overall not satisfied with my experience of having my vehicle repaired at Gerber Collision, although in their defense, in hindsight I also did not handle the situation in the best way. My wife got in a very minor fender bender in a parking lot. To resolve, we had 3 options. 1) Fix ourselves as best we could with touchup paint etc 2) Not run through insurance and pay for an independent body shop to repair. 3) Run through insurance and have it repaired "correctly" If it was my car, I would have just done my best to repair it myself. But since it was my wife's and a 2022 model, she wanted it done "right". I got an independent shop to give us a quote which was under $1,400, using OEM parts. I turned that shop's quote into my insurance, but they only use "certified" shops so they referred us to Gerber. So we took it there. I signed a page acknowledging that they use aftermarket parts, so I knew going in that's what they did but figured it would be fine. They fixed the car for about $2,200 and at first all seemed fine. But within a few weeks my wife went through a car wash and her right front fog light trim piece came off in the car wash. The car wash people attempted to put it back on, but then a day or so later it fell off while my wife was driving down the road. My first thought was that this situation was not the fault of Gerber but rather the car wash. So I ordered my own aftermarket trim piece, but it did not fit very well at all. Whereas they re-used the OEM trim piece on the driver's side and it fit perfectly. After several months, we finally took the car back to Gerber. They said they would discuss with our insurance and get back with us. A couple weeks later we took it back again, and they said we should call our insurance to discuss. I didn't and still don't understand why our insurance should be involved as its their repair and their warranty. Anyway, I don't have time for all this runaround. We just went to Subaru and bought our own trim piece for about $120 and it fits perfectly and the problem is solved. The irony is that at the end of the day, we still had to solve the problem ourselves, but that's after paying a $500 deductible and having the accident on our carfax. In hindsight, we would have been FAR better off to just fix ourselves from the beginning and avoid all the extra cost and hassle. My recommendation is to try someone else. Can't guarantee it will go any better for you, but it's worth a try. For $2,300, they should have used OEM parts, given that the independent shop was going to use OEM parts and only charge $1,400...
• RB

  Rocio Borghini

  Sep 28, 2025
  1.0
  Horrible place. I took my car to Gerber after experiencing damage from Hurricane Helene when a powerline fell on top of my vehicle. When I arrived for an inspection of the damaged it was in October of 2024 and was told it would take a week for repairs and was provided with an appointment in November. November came and I called a day before to make sure I had everything I needed. I found out that day, the day before I was supposed to drop it off that my appointment had been changed without any notification to December. December came and once again my appointment got moved to January. January came and guess what happened my appointment got moved once again. Finally got to drop off my car in February where I asked again if it would be just a week as I needed to pay for a rental car out of pocket because my insurance had no car rental coverage. My car was dropped off on 2/24 and it’s still in the shop. The absolute lack of customer service is appalling especially after what I’ve been through and the lack of any apology from anyone for rescheduling me without notice. Did they expect to tell me once I dropped off my car and paid for a rental to tell me at that time that my appointment had changed. I have to call to get status because they don’t provide updates. Their text updates are not accurate. They send a text to tell you to disregard the text updates because they are not accieate. They had been calling the car rental place for me when there was one delay after another to extend my rental and today when I found out that once again my car was not ready and would be ready on Wednesday and I asked if they can update the car rental place they said No that I had to do it. I am just blown away from the lack of professional here. I hope that I never have to return here. So now after all I’ve been through with the hurricane, I’m having to lay my $1k deductible and $1k in car rental fees. I do not recommend this place and don’t wish this type of treatment on anyone. As a follow-up to this horrible experience, no less than 6 months after the repairs the only new part they installed from my damaged roof rack fell off as I was driving. Who knows if it damaged another car. Then I just noticed that my front mirror which they should have replaced since it got damaged from the powerline is falling off. This is a horrible place!
• JS

  Joyce Stansbury

  Jan 29, 2025
  2.0
  Store clean. Employees friendly. Prices are insane and in no way cost half of what I was quoted. They didn't care and I will never step foot into another Gerber ever again. I use to think it was the manager I worked for in ENC but apparently it is a company wide thing. 10 retainer clips and a splash guard quote of over $600? Maybe some other woman but not this one!
• RS

  Richard Singer

  Nov 28, 2024
  5.0
  They do good work.

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