Gerber Collision & Glass

Reviews

• ES

  Eric Schnell

  Oct 31, 2025
  3.0
  Edit to say Gerber did order the part and call me that they had, so if I had been patient it appears they would have resolved the issue. Original review below. I was overall not satisfied with my experience of having my vehicle repaired at Gerber Collision, although in their defense, in hindsight I also did not handle the situation in the best way. My wife got in a very minor fender bender in a parking lot. To resolve, we had 3 options. 1) Fix ourselves as best we could with touchup paint etc 2) Not run through insurance and pay for an independent body shop to repair. 3) Run through insurance and have it repaired "correctly" If it was my car, I would have just done my best to repair it myself. But since it was my wife's and a 2022 model, she wanted it done "right". I got an independent shop to give us a quote which was under $1,400, using OEM parts. I turned that shop's quote into my insurance, but they only use "certified" shops so they referred us to Gerber. So we took it there. I signed a page acknowledging that they use aftermarket parts, so I knew going in that's what they did but figured it would be fine. They fixed the car for about $2,200 and at first all seemed fine. But within a few weeks my wife went through a car wash and her right front fog light trim piece came off in the car wash. The car wash people attempted to put it back on, but then a day or so later it fell off while my wife was driving down the road. My first thought was that this situation was not the fault of Gerber but rather the car wash. So I ordered my own aftermarket trim piece, but it did not fit very well at all. Whereas they re-used the OEM trim piece on the driver's side and it fit perfectly. After several months, we finally took the car back to Gerber. They said they would discuss with our insurance and get back with us. A couple weeks later we took it back again, and they said we should call our insurance to discuss. I didn't and still don't understand why our insurance should be involved as its their repair and their warranty. Anyway, I don't have time for all this runaround. We just went to Subaru and bought our own trim piece for about $120 and it fits perfectly and the problem is solved. The irony is that at the end of the day, we still had to solve the problem ourselves, but that's after paying a $500 deductible and having the accident on our carfax. In hindsight, we would have been FAR better off to just fix ourselves from the beginning and avoid all the extra cost and hassle. My recommendation is to try someone else. Can't guarantee it will go any better for you, but it's worth a try. For $2,300, they should have used OEM parts, given that the independent shop was going to use OEM parts and only charge $1,400...
• RB

  Rocio Borghini

  Sep 28, 2025
  1.0
  Horrible place. I took my car to Gerber after experiencing damage from Hurricane Helene when a powerline fell on top of my vehicle. When I arrived for an inspection of the damaged it was in October of 2024 and was told it would take a week for repairs and was provided with an appointment in November. November came and I called a day before to make sure I had everything I needed. I found out that day, the day before I was supposed to drop it off that my appointment had been changed without any notification to December. December came and once again my appointment got moved to January. January came and guess what happened my appointment got moved once again. Finally got to drop off my car in February where I asked again if it would be just a week as I needed to pay for a rental car out of pocket because my insurance had no car rental coverage. My car was dropped off on 2/24 and it’s still in the shop. The absolute lack of customer service is appalling especially after what I’ve been through and the lack of any apology from anyone for rescheduling me without notice. Did they expect to tell me once I dropped off my car and paid for a rental to tell me at that time that my appointment had changed. I have to call to get status because they don’t provide updates. Their text updates are not accurate. They send a text to tell you to disregard the text updates because they are not accieate. They had been calling the car rental place for me when there was one delay after another to extend my rental and today when I found out that once again my car was not ready and would be ready on Wednesday and I asked if they can update the car rental place they said No that I had to do it. I am just blown away from the lack of professional here. I hope that I never have to return here. So now after all I’ve been through with the hurricane, I’m having to lay my $1k deductible and $1k in car rental fees. I do not recommend this place and don’t wish this type of treatment on anyone. As a follow-up to this horrible experience, no less than 6 months after the repairs the only new part they installed from my damaged roof rack fell off as I was driving. Who knows if it damaged another car. Then I just noticed that my front mirror which they should have replaced since it got damaged from the powerline is falling off. This is a horrible place!
• SI

  Sarah Irsik

  Feb 10, 2025
  2.0
  Repairs seem adequate but communication and professionalism are extremely concerning and I would not use them for service again. They are disorganized and lacking in customer service skills. I’m not one to leave reviews but here is an object list of the lack of service I experienced during my interactions with Gerber in Hendersonville: - I was given short notice, late on a Friday afternoon that my car would be ready for pickup. I was unable to leave work to drop off my rental by closing at 5pm that day and would need to pick up on Monday. Gerber staff pressured me to pick up that day, even trying to convince me they could drop off my car at my house and return the rental for me despite not being authorized to drive my rental (and drive me car?). Similarly, they wanted me to leave my rental at Gerber despite me still being liable for the rental. At 6pm we were called on speaker by 2 gentleman again pressuring us to pick up the car (after rental company was already closed), and threatening rental fees despite having no affiliation with the rental car company. Enterprise confirmed I should under no circumstances leave my vehicle under the care of Gerber or its employees. The following Monday we were notified that we actually could not pick up our car until the insurance company had settled the balance. Staff acknowledged that if we had picked it up as we were highly pressured to do, they would not receive payment for the repairs. I again had to rearrange my schedule and cancel rental return. - Information given over the phone is not consistently documented or passed along to other staff, I had to provide repetitive information multiple times setting up repairs and insurance. I also rescheduled my drop off time which again was not updated in the system so I was lectured when it appeared I was late to drop off despite calling and rescheduling with staff the week before. - At drop off staff forgot to have me sign paperwork and 2 days later I had to return to sign authorization for repair papers. - Progress update texts from “Doug” dramatically differed from over the phone updates. The day my car was finished I received a text at 8:54am that my car was out of body repairs and ready for paint. Via text my car was not set to be finished for another 2 weeks. There are better places to get your car worked on.
• SF

  Serenity Farm

  Jun 28, 2023
  1.0
  They might believe they are one of the best at repairing window repairs. However, please put on your website that you do NOT take cash pay customers. Then some of us won't waste our time calling you to get a quote.

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