At The Larson Group, we believe buying a truck should be more than a transaction. Our reputation is built on our passion, which translates to premium products that keep you on the road, industry leading customer service, and the knowledge that comes from founders who were drivers before they were dealers. A relationship with us means you’re not just buying a Peterbilt - you’re buying a TLG Peterbilt.
Feedback on customer service is mixed; while some staff members are praised for being helpful and professional, others are criticized for rudeness and lack of communication.
Parts Availability
Many customers appreciate the parts department for having the necessary parts in stock or being able to obtain them quickly.
Service Quality
Service quality is inconsistent; some customers report quick and effective repairs, while others express frustration over misdiagnoses and lack of follow-through.
Staff Professionalism
Several reviews highlight specific staff members for their exceptional service, but there are also complaints about unprofessional behavior from some employees.
Overall Experience
Overall experiences vary widely, with some customers expressing high satisfaction and loyalty, while others indicate they will not return due to negative experiences.
RM
Russ Martin
Nov 11, 2025
5.0
Superb experience!!!! Great group of guys in parts dept , don’t remember their names precisely I think mike and Jose maybe ( i apologize if im wrong ).
Professional and pleasant to deal with! We will be back.
JJ
Jamal J
Nov 4, 2025
1.0
Couldn’t fix a ham sandwich
CV
Christopher Molina volquez
Sep 25, 2025
5.0
The best company, quality service, and the best staff. Mr. Jose takes care of you and helps you with everything you need. 5 stars. I would like to give more.
BW
Bob Webbe
Sep 15, 2025
5.0
Always a great stop there
OM
Ox Man
Aug 23, 2025
1.0
Ordered a part last week. Tryna get ahold of someone today. It's Saturday. Been calling since 830 n nobody has answered. The hours were confirmed recently by the owner. Pretty disappointing. I work for a living I don't have all day to keep calling n holding for nobody to answer. Disappointed