Penske Truck Rental

Reviews

• HH

  HaulerAtMe

  Aug 5, 2025
  1.0
  These people have no clue what is going on. I dealt with Andy on 8/4 to secure a rental on a 26’ box truck to be picked up on 8/5 at 7 AM. I asked Andy a lot of questions to make sure this truck would be ready and available for me to use. During one of the questions the branch manager Jaelyn overheard and spoke over Andy to answer one of my questions. I showed them a paper license asking if this was acceptable and they informed me that it was. Upon arriving on 8/5 at 6:50 am I was informed by another associate that they would not be able to rent the truck to me because of a paper license. I then called Jaelyn to express my concern and they constantly tried to send me to someone else as she didn’t want to deal with me. Do not use Penske truck rentals. Enterprise has much better rates for rentals oven the miles are 10 cents cheaper.
• JB

  Jason Black

  Aug 1, 2025
  5.0
  Great customer service.
• FB

  Francis Fingerlin (Boss)

  May 27, 2025
  5.0
  We reserved a 16' truck a week prior and picked it up on a Friday morning around 9 AM + -. Everything on the checkoff list was noted accurately. Anything that needed to be repaired for customer safety and ease of use was noted on their own inspection list and repaired. I guess they didn't take the truck for a test drive before I picked it up. The truck's steering wheel (while driving) had to be turned to the 10 o'clock position to keep it straight. When I got back to the apartment, I looked at the front tires and noticed the driver's side tire was pointing slightly outward to the left while the passenger side tire was pointing straight. I contacted their service dept. and the manager understood I had a situation that needed to be fixed for our safety and to prevent damage to the truck (we were moving my son from Greensboro, NC to Nashville, TN). There were no other 16' trucks available. The Service Mgr. scheduled an outside company to perform an alignment but it couldn't happen until around 5:30 PM. Because we were on a tight deadline, the Srvice Mgr suggested I stick to our loading plan and when we were done to bring the truck back to the store to be worked on by the outside company. We just needed to get the truck to them before they closed at 5 PM. The outside company was already slammed for the day, so they couldn't come over to align the truck until 5:30 or so. I dropped off the truck around 4:45 PM with only a few things remaining to load in the truck. Around 7:30 PM we went back to the store and the truck was repaired. I asked a technician if he could check the tire pressure to make sure everything was good for the long trip. He did so without any hesitation and also suggested I drive the truck around their facility to make sure the truck's steering problem was fixed. All good. I'm so glad the Service Mgr proactively addressed and resolved the situation without blowing off the situation. If the alignment issue hadn't been resolved, the front driver side tire could have worn down to the treads and had a blow out. This could have caused a serious wreck endangering our lives and others. I'm so glad we rented from Penske and not the local U-haul for this move. I don't feel like the U-haul place would have been as proactive to get the situation fixed.

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