Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting Chris and Shawn for their exceptional service.
Service Quality
While many reviews noted excellent service and care for vehicles, there were significant complaints about inconsistent service quality, including unnecessary repairs and long wait times.
Management Issues
Several reviews pointed out issues with management, including poor handling of customer complaints and lack of accountability, leading to dissatisfaction among customers.
Appointment Reliability
Customers expressed frustration over long wait times despite having appointments, indicating a lack of reliability in scheduling and service execution.
Honesty and Integrity
Some reviews highlighted concerns about transparency and honesty in service recommendations, with accusations of upselling and dishonesty in pricing.