Many customers praised the friendly and helpful staff, particularly highlighting Shawn and Chris for their professionalism and care.
Service Delays
Several reviews mentioned long wait times for services, including inspections and oil changes, often exceeding the expected duration.
Mixed Experiences
While some customers had positive experiences, others reported issues with service quality and perceived dishonesty regarding pricing and service recommendations.
Management Issues
Feedback indicated concerns about management practices, with some customers expressing dissatisfaction with how issues were handled and the overall customer experience.
DB
Dallas Britt
Nov 26, 2025
5.0
I’ve been coming to the Goodyear on College for a long time and the whole team is awesome. Shawn especially is great to work with - he’s quick, friendly and always makes scheduling or checking in super easy. Darius and Chris are also fantastic every time I’m in there. Really solid crew all around, and I always know I’m taken care of here.
PB
Peter Bowne
Nov 25, 2025
5.0
Extremely great service from a knowledgeable crew. A staff member named Shawn talked to me about my car's issue and I truly felt like he had my best interests at heart and I really, really appreciate a professional showing they care about the company's reputation and the customer's best interest. I will now be a loyal customer. Thank you Shawn for getting me back on the road and caring about our safety during my family's holiday travels. Highly recommended.
MD
Mike Dickens
Nov 25, 2025
5.0
Got some new tires for my Jeep a few months back from Shawn. Great dude, great service. Will be going back in the future for my other services. Highly recommend.
VM
Val M
Nov 19, 2025
5.0
I stopped in to get my tire pressure checked and the team at Goodyear took great care of me. Shawn K. was super helpful and got everything handled quickly. Really appreciated the fast, friendly service, I’ll definitely be back when it’s time for new tires!
LW
Linda White
Oct 22, 2025
1.0
One hour and forty minutes for an apt to get my car inspected. Failed the inspection because of two front tires of course, I left and got to tires put on, and called back at 9 am to see if they would see me today to pass it! They said it would late this afternoon before they would see me.
People don't have two days of there lives to waste passing an inspection. Also they were pretty much doing nothing but waiting the rest of the day out. Walking around visiting with people ect.
And inspection taken less than 15 minutes to do people!!
If you have all the time in the world to waste, then get you an apt there and be ready for all there bullshit. Customer service sucks.