Cottman Transmission and Total Auto Care

Reviews

• GB

  Gabrielle Befort

  1 day ago
  4.0
  Easy yo find. Lots of bays. Knowledgeable friendly staff. Uses cool e-quote technology. Bathroom is very dirty And parking is very limited.
• SC

  Steven Christin

  Jan 2, 2026
  5.0
  The transmission in my wifes car decided to die on Christmas Day! I had it towed to Cottman the next day. Cottman called me when the car arrived and said up front that it wouldnt be looked at until the following Monday and the work would take a week if a transmission needed to be replaced. I appreciated the upfront honesty. Once the work started I got a call and text every time there was an update. They were very polite and knowledgeable and I did ask a lot of questions! The work actually finished a lot sooner than they initially said and I picked up the car on New Years Eve which was only 2 days later. For the transmission and 2 CV axles, I feel like the price was reasonable but the amount of time that it actually took was amazing! They even let me keep my car in their parking lot for a few hours after closing since I had to drive my wifes car home. I would choose Cottman every time for transmission issues!
• FL

  Firsten Lasty

  Dec 30, 2025
  5.0
  Quick service, prompt communication, no complaints! Ended up scrapping my car after the diagnosis but that's not their fault.
• JS

  Jacob Smith

  Dec 18, 2025
  3.0
  My new transmission was extremely expensive at $6,100 but it has held up well over the past year. After the install the AC and heat never worked normally again. I brought the vehicle back to their shop and explained the issue in detail. The tech said that "It was nothing they did" and wouldn't take a deep look, shrugging the issue off. I recently got the issue fixed by another mechanic who confirmed that the wires were put back in incorrectly. For the high price that I paid they should have acknowledged and fixed the issue that they caused.
• DL

  Dave Lehman

  Dec 8, 2025
  4.0
  My son recommended Cottman's transmission to me and I called them to get an appointment. They gave me a date, 11/13/25, to have the vehicle towed inn which I did. And then the waiting began. On Monday, 12/01/25 at 2:30 pm, they called with an estimate on repairs and I authorized the work to be done. On Tuesday 12/02/25 about 2:00 pm they called with an update and said they just had to drive test the car, but it should be ready by the end of the day. I didn't get a call back, and I called on Wednesday morning, 12/03/25, at 8:41 am to get an update and was told they had to finish putting it together and test drive it. I finally got a call at 2:52 pm on Dec 4, 2025 stating the car was ready to picked up. Which I did at 4:38 PM. The car has run well and I am to take it back after about 200 miles to have them check for leaks. The workmanship appears to be very good, and the price is in the ballpark of what others quoted. But the customer communications needs improvement. Perhaps the old adage of under-promise, but over-deliver needs to be of value to improve customer satisfaction. The overall time from dropping the car off until getting it back was unsatisfactory.

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