Valvoline Instant Oil Change

Reviews

• A

  Amy *

  1 day ago
  1.0
  Went for an inspection and thought it would be reasonably quick because when I pulled up there was only two cars in front of me waiting and one went in the bay a moment after I pulled up. I waited in line an hour (just one car in this line in front of me and waited an hour) as I watched lots of cars that had just pulled up behind me go into empty bays and then leave in a timely manner as I was still sitting waiting in this line. There were at least 5 cars that pulled up after me go into bays, get serviced, and left as I sat there in this line waiting. Lots of employees just standing around and sweeping floors. At one point it looked like the employees and supervisor were arguing. Seems like one bay was just being used for oil changes and everyone else had to line up for anything else at one particular bay. But there were 3 bays just empty at lots of points with a group of employees standing around while everyone else was waiting for the last bay. Very confusing and frustrating. I had a toddler with me and I waited for so long that I had to leave before getting serviced because it’s a half day at my kids school and is almost time to pick them up at this point and I didn’t know if it would be another 20 minutes or another hour or what. It’s pretty frustrating waiting in line and watching all these people that came after you get serviced and leave as this is a walk in place with no appointments. I also saw the people in the bay I was waiting on were having to leave their vehicles and wait in the waiting area. I didn’t want to do this as it was raining hard and I had my toddler with me in his pjs. In the past I went here and had my inspection done quickly and got to stay in my car and that was on a busy weekend morning. Not sure what the heck was going on today. I didn’t want to have my toddler wait any longer and risk being late to pick my kids up from school or have to get out of my car and be soaked, as they were having people exit cars outside of the bay instead of having the person pull into the bay themself and exit the car. Very weird set up today. It would have been nice if an update or an estimate of time was given for the few cars there waiting in this line for so long.
• CB

  Charlotte Brown

  3 days ago
  2.0
  Oil change 3/7/26, 11:37. Came home, went to lunch, neighbor pointed out NO BRAKE LIGHTS when we got home at 2:30, 3/7/26. Receipt says "Performed free 18-point maintenance check of the following: ... taillights". Someone screwed up and did not check or maybe they don't know front from back. Duh!
• LP

  Lauren Pope

  Feb 28, 2026
  5.0
  The store manager, Luis, and his team went above and beyond. We are from out of town and had an issue as a result of an oil change elsewhere. Luis personally worked on our vehicle and made sure we were able to get home safely. Could not recommend this place enough!
• SP

  shane pope

  Feb 28, 2026
  5.0
  Luis and his team are very efficient and very professional. We are not from the town, but would recommend their services to anybody in need of a quality oil change.
• TW

  TIFFANY WALKER

  Feb 4, 2026
  1.0
  What should have been a simple $110 oil change turned into a $1,000 nightmare. During my oil change, Luis, the store manager, personally damaged my oil filter housing. Instead of taking responsibility, he denied fault and stopped returning my calls. His area manager, Pablo, also refused to take ownership of the damage and completely ignored multiple attempts to contact him. Not a single person at this location would help or return a phone call. I had to go out of my way, search LinkedIn, and track down another manager just to get in contact with Wesley in the claims department — who was equally unhelpful. He based his decision solely on a few pictures, refused to properly investigate, hung up on me, and denied the claim altogether. This was pure negligence, plain and simple. No accountability, no professionalism, no customer service. If you value your vehicle, do not come here. What should be routine maintenance can very quickly turn into an expensive repair that they will absolutely refuse to cover. Save yourself the stress, time, and money — go somewhere else.

Frequently Asked Questions About Valvoline Instant Oil Change