Enterprise Rent-A-Car

4.2
1283 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Gastonia, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gastonia location today.

Location

Enterprise Rent-A-Car
4820 Wilkinson Blvd, Gastonia, NC
28056, United States

Hours

Reviews

4.2
1,283 reviews
5 stars
902
4 stars
130
3 stars
62
2 stars
46
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the friendly and professional staff, several reviews highlighted rude and unhelpful interactions, particularly with management.

Reservation Issues

Numerous customers reported problems with reservations, including cancellations, unavailability of reserved vehicles, and being upsold to more expensive options.

Vehicle Condition

While many customers appreciated the cleanliness and quality of the vehicles, some reported issues such as mechanical problems and unpleasant odors in the cars.

Overall Experience

Overall experiences varied widely; some customers had excellent experiences and would recommend the service, while others expressed frustration and disappointment, indicating inconsistency in service quality.
  • WL
    Wayne lawing
    Jan 5, 2026
    5.0
    Darian, Kevin and Sam were extremely friendly and helpful with everything. They made me feel likey business was appreciated. Would recommend them without hesitation. Keep up the good work!
  • TB
    Tim Brewer
    Jan 1, 2026
    5.0
    Associates were very friendly,professional,and helpful explaining controls on unfamiliar vehicle and when returning car.
  • BF
    Bob Felker
    Dec 30, 2025
    3.0
    We've always had great experiences here, but we were upsold on our last visit: we requested a sedan, but they had an SUV ready for us. They quickly pointed out that there were two sedans on the lot we could choose from, so I question why one of those wasn't assigned to us in the first place. I'm undecided as to whether we will return.
  • JT
    Jean Toussaint
    Dec 23, 2025
    5.0
    I had a great experience with Enterprise. The staff was friendly, professional, and made the entire process smooth and stress-free. Excellent customer service from start to finish. I would definitely recommend them.
  • JD
    Jenthar The Destroyer
    Dec 18, 2025
    1.0
    Incredibly unempathetic employees that are unwilling to work with auto repair companies to ensure that people aren't left stranded at the end of the day. The male associate did the bare minimum to try and assist me and did nothing to resolve the situation. Had the auto repair company not returned to pick me up I would have been stranded, in winter, at night, while physically disabled. He even had his associate come and lock the door behind us and turn out the lights while we had to wait in the cold and dark. If I could give negative stars I would.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is the Enterprise Rent-A-Car located in Gastonia, NC?

Enterprise Rent-A-Car is located at 4820 Wilkinson Blvd, Gastonia, NC 28056.

What are the operating hours of Enterprise Rent-A-Car in Gastonia?

The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and Sunday from 12:00 PM to 4:00 PM.