NTB-National Tire & Battery

Reviews

• DH

  Dara harris

  4 days ago
  4.0
  Great service! Had to take my car for an oil change during my lunch break and was able to get back on time due to the excellent fast service. Ms. Sara was very nice and informative! I will go back for other services.
• AC

  Angela Cambridge

  Jan 3, 2026
  5.0
  Quick and easy service for oil change and tire rotation. Had plentiful seating and was clean. Tv was on and entertained by 2yr old.
• RG

  Rhonda Grode

  Dec 23, 2025
  4.0
  The staff at NTB is very friendly and accommodating. The service was provided in a timely manner. The tire we needed was not in stock at this location, but was ordered and arrived later that day. We appreciate how helpful they were.
• SR

  santosh reddy

  Dec 18, 2025
  1.0
  ⭐ 1 Star – Unsafe, Unprofessional, and Completely Unacceptable This was one of the worst auto service experiences I’ve ever had. I went in for brake noise on 12/03/25 and chose this location because of a same-day appointment. After inspection, I was told I needed all four brake pads and rotors replaced plus one tire, quoted $1,139. I agreed and waited almost 4 hours, staying until close to 7 PM. The very next day, while my wife was driving in Holly Springs (NC 55), the car started making loud noises. For safety, I asked her pull over and take an Uber to work. I took the car back to NTB on 12/05/25 (second visit in two days). I was told they had to take everything apart and fix it again and was assured it was fine. It was not fine. On 12/07/25, while my wife was driving to Apex, the wheel completely locked up while driving and the car became immobile. This was extremely dangerous. I had to tow the car back to NTB for the THIRD time on 12/08/25 as Manager was off on Sunday. When I arrived, the manager showed no concern — no apology, no acknowledgment of the safety risk. I waited over 2 hours with zero communication. Eventually, I was handed the keys and told, “You’re good to go,” with no explanation of what failed or what was fixed. Because of NTB’s poor workmanship, I paid for: Uber rides Towing charges Three days of driving back and forth Hours of wasted time Major stress and safety risk and I am now uncertain what additional repairs may be needed due to poor workmanship and unsafe handling of my vehicle. After all this, the only compensation offered was a free oil change, which is insulting given the situation. I paid $1,139 expecting safe, professional service. Instead, I got repeated failures and a vehicle that locked up on the road. It also damaged my tire rims which they haven`t replaced. Based on my experience I will not refer anyone to trust this location with critical repairs.
• JG

  Jason Galarneau

  Dec 14, 2025
  5.0
  Today was my third visit to this branch location. My first visit was for a simple alignment, which was done promptly. I enjoyed the friendly employees and quick service. About six weeks ago I bought all new tires for my truck and had another alignment. They did a great job was very pleased with the service and the price. Today I was back for my 5000 mile rotation. They took my vehicle in on time and it was back within 20 minutes. I am very pleased with this location and on using them for all future tire and alignment issues. The manager who runs the shop is always friendly and very efficient. Highly recommend going here for service.

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