Apple Tree Acura

4.5
217 reviews
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Business Details

193 Underwood Rd, Fletcher, NC
28732, United States
(828) 490-1920
https://www.acura.appletreeautomobiles.com/new-vehicles/

About

Acura DealerCar DealerAuto Repair Shop
If you want to shop with a family-owned and operated Acura dealership in the Asheville area, look no further than Apple Tree Acura. We go above and beyond for our customers, pairing them with the luxurious performance vehicle they want most. Plus, we offer incredible pricing on used cars in North Carolina. From exclusive perks like the Apple Tree Advantage to our award-winning customer service, there are so many reasons to make our local dealership your go-to. Need EV service or a quick tire rotation? Our EV certified technicians are here to help. Plus, we offer express service and convenient kiosk options for 24/7 pick-up and drop off for auto service.

Location

Apple Tree Acura
193 Underwood Rd, Fletcher, NC
28732, United States

Hours

Reviews

4.5
217 reviews
5 stars
183
4 stars
11
3 stars
0
2 stars
1
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service provided by sales and service staff, particularly highlighting individuals like Ibis Sherren, John Hamrick, and Phillip Motes.

Sales Experience

Overall, customers reported positive experiences during the car buying process, noting a no-pressure environment and helpful staff.

Service Quality

The service department received mixed reviews; while many praised the efficiency and professionalism, some expressed dissatisfaction with communication and service transparency.

Communication Issues

Several customers reported poor communication regarding service updates and vehicle availability, leading to frustration and dissatisfaction.

Mixed Reviews on Integrity

While many customers appreciated the dealership's integrity and customer care, some expressed concerns about transparency and service quality, particularly regarding pre-purchase inspections and service charges.
  • MV
    Mike Vecc
    Nov 11, 2025
    5.0
    We recently bought an MDX from our salesman "Lugi". Super friendly. Did not give us the usual salesman sleeze we got from multiple other car companies in the area that we visited. The buying process did not take 6 hours as it had when we bought our other vehicle 5 yrs ago. We are very happy with our vehicle. Just waiting on permanent license plate.
  • SC
    SHEILA COHEN
    Oct 24, 2025
    5.0
    I purchased a Acura on 10/18/2025 and could not have been any happier with my experience. Duane Rigsby, sales consultant was absolutely excellent, very personable, didn't rush me, did not push me into buying and took time with me which I appreciate very much. The sales manager, Chris Hagelios was excellent as well as very personable. Couldn't ask for a better experience and would definitely purchase from them again and recommend them to anyone wanting to buy a vehicle, rather new or used.
  • DM
    Dave Mack
    Oct 19, 2025
    5.0
    Ibis Sherren helped me buy a new car at Apple Tree Acura. She is a great salesperson. She knew her products well and helped me find what I really wanted. No pressure, just understanding help. They had to locate and bring in the perfect car, and they did. Ibis Sherren helped set the car up for me and gave me necessary instructions. If I need another Acura, I'm giving her a call, and you should too!
  • EE
    Elaina
    Oct 8, 2025
    5.0
    Thank you to Apple Tree for taking care of me. They went above and beyond making sure I was safe and informed. They have continued to check on me since my car stranded me overnight in a remote location. I felt safe and like family the entire process. John in service is wonderful and Phillip in sales was too. I can’t say thank you enough for the excellent attention and care you provided
  • TC
    Teresa Cooper
    Oct 7, 2025
    5.0
    I had work done on an Acura here. I received excellent customer service from everyone. Mike, the service manager, is terrific. He is friendly, professional, and attentive. He responded to every message quickly, and the service department handled the issue with the car perfectly and in a timely manner. Thank you to Mike and the service department! You’re awesome!
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Frequently Asked Questions About Apple Tree Acura

What types of vehicles does Apple Tree Acura specialize in?

Apple Tree Acura specializes in Acura vehicles, including new and used cars, offering luxury performance options.

Does Apple Tree Acura offer service for electric vehicles (EVs)?

Yes, Apple Tree Acura has EV certified technicians for electric vehicle service and offers express service along with 24/7 pick-up and drop-off via convenient kiosks.