Apple Tree Acura

4.6
219 reviews
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Business Details

193 Underwood Rd, Fletcher, NC
28732, United States
(828) 490-1920
https://www.acura.appletreeautomobiles.com/new-vehicles/

About

Acura DealerCar DealerAuto Repair Shop
If you want to shop with a family-owned and operated Acura dealership in the Asheville area, look no further than Apple Tree Acura. We go above and beyond for our customers, pairing them with the luxurious performance vehicle they want most. Plus, we offer incredible pricing on used cars in North Carolina. From exclusive perks like the Apple Tree Advantage to our award-winning customer service, there are so many reasons to make our local dealership your go-to. Need EV service or a quick tire rotation? Our EV certified technicians are here to help. Plus, we offer express service and convenient kiosk options for 24/7 pick-up and drop off for auto service.

Location

Apple Tree Acura
193 Underwood Rd, Fletcher, NC
28732, United States

Hours

Reviews

4.6
219 reviews
5 stars
186
4 stars
11
3 stars
0
2 stars
1
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service provided by sales and service staff, highlighting individuals like Ibis Sherren, John Hamrick, and Phillip Motes for their attentiveness and support.

Sales Experience

The car buying process was frequently described as smooth, quick, and pressure-free, with several customers recommending specific salespeople for their professionalism and helpfulness.

Service Quality

While many reviews commended the service department for their efficiency and thoroughness, there were notable complaints about communication issues and service transparency.

Mixed Experiences

Some customers reported negative experiences, including poor communication, dissatisfaction with service quality, and issues with vehicle repairs, indicating inconsistency in service delivery.
  • JW
    Jesse Williams
    Jan 4, 2026
    5.0
    Great service
  • CY
    Cameron Yost
    Dec 18, 2025
    5.0
    John helped me in the service department and provided exceptional customer service. Highly recommended
  • PC
    Patricia Combs
    Dec 4, 2025
    5.0
    I had my RDX serviced today and it was a wonderful experience. The gentleman who checked me was great. I live in another town but they were able to get me right away! I highly recommend!
  • MV
    Mike Vecc
    Nov 11, 2025
    5.0
    We recently bought an MDX from our salesman "Lugi". Super friendly. Did not give us the usual salesman sleeze we got from multiple other car companies in the area that we visited. The buying process did not take 6 hours as it had when we bought our other vehicle 5 yrs ago. We are very happy with our vehicle. Just waiting on permanent license plate.
  • SC
    SHEILA COHEN
    Oct 24, 2025
    5.0
    I purchased a Acura on 10/18/2025 and could not have been any happier with my experience. Duane Rigsby, sales consultant was absolutely excellent, very personable, didn't rush me, did not push me into buying and took time with me which I appreciate very much. The sales manager, Chris Hagelios was excellent as well as very personable. Couldn't ask for a better experience and would definitely purchase from them again and recommend them to anyone wanting to buy a vehicle, rather new or used.
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Frequently Asked Questions About Apple Tree Acura

What types of vehicles does Apple Tree Acura specialize in?

Apple Tree Acura specializes in Acura vehicles, including new and used cars, offering luxury performance options.

Does Apple Tree Acura offer service for electric vehicles (EVs)?

Yes, Apple Tree Acura has EV certified technicians for electric vehicle service and offers express service along with 24/7 pick-up and drop-off via convenient kiosks.