Alamo Rent A Car

4.2
483 reviews

About

Car Rental AgencyAlamo
Save time, get great deals and discounts when you book your next rental car with Alamo at Fletcher Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in NC and abroad at over 1,000+ airport locations.

Location

Alamo Rent A Car
61 Terminal Dr, Fletcher, NC
28732, United States

Hours

Reviews

4.2
483 reviews
5 stars
339
4 stars
43
3 stars
16
2 stars
17
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the friendly and helpful staff, others reported rude behavior and poor handling of reservations.

Reservation Issues

Numerous customers experienced problems with confirmed reservations, including being told there were no cars available upon arrival.

Vehicle Condition

Several reviews noted that while some cars were clean and well-maintained, others had issues such as unpleasant odors and cleanliness concerns.

Efficiency

Many customers appreciated the quick and efficient pick-up and drop-off processes, although some reported long wait times at the counter.
  • DM
    Deneysis Menendez
    Jan 1, 2026
    5.0
    The best
  • RB
    Rich Bair
    Dec 30, 2025
    5.0
    The reps at the Asheville airport were very professional, friendly and helpful.
  • DG
    D G
    Dec 28, 2025
    1.0
    I made reservations and all was confirmed with Alamo. When I got there and spoke with lady she said that they were out of cars. SMH how can you be out of cars but meanwhile let me make reservervations what a scam and inconvenience. I was left stranded there and had to order Uber for double price of rental car. I've been a corporate customer for many years but will no longer do business with Alamo.
  • AF
    Angelo Francisquini
    Dec 12, 2025
    5.0
    Excellent Counter Customer Service
  • SK
    Skywalker K
    Nov 18, 2025
    1.0
    I had one of the most pathetic and disgraceful experiences I’ve ever encountered with a rental company, thanks to Alamo at Asheville. I showed up with a confirmed reservation—something a professional company would normally honor—but apparently Alamo operates on a completely different definition of the word reservation. According to them, it seems to mean absolutely nothing. They casually informed me that they had no cars available, as if stranding a paying customer was just part of their daily routine. No apology, no solution, nothing. I had to waste hours scrambling around the airport like an idiot, trying to secure another last-minute vehicle, which of course cost me a lot more money. And the best part? Alamo refused to reimburse a single dollar of the extra expenses they caused. Truly remarkable customer service—if the goal is to make your customers feel disrespected and humiliated. A company that cannot provide the very service it sells is not a business; it’s a joke. And Alamo at Asheville has proven itself to be a complete embarrassment in the rental industry. I will never rent from them again, and I strongly advise others to avoid this company unless they enjoy being lied to, stranded, and forced to pay extra because of someone else’s incompetence.

Frequently Asked Questions About Alamo Rent A Car

Where is Alamo Rent A Car located?

Alamo Rent A Car is located at 61 Terminal Dr, Ste 21, Fletcher, NC, 28732, US.

What are the operating hours of Alamo Rent A Car?

Alamo Rent A Car is open daily from 7:00 AM to 11:59 PM.