National Car Rental

Reviews

• DY

  Dave Young

  Dec 13, 2025
  1.0
  Very Disappointing Experience – National Car Rental, Fayetteville Airport This was an extremely disappointing car pickup experience at National at the Fayetteville airport. When a customer makes a reservation, the expectation is simple. The vehicle should be ready on time. National expects customers to return vehicles on time, yet they did not meet that same standard. The service was unacceptably poor. There was no sense of urgency, no ownership of the problem, and no effort to correct the delay. The attitude was lackadaisical and dismissive, as if the customer’s time did not matter. Then when ai finally was assigned a vehicle it has cigar odor and ashes and empty. To only find out there is one clerk at the counter and manager is cleaning vehicles. Someone definitely needs to teach him what cleaning a vehicle means! This level of service reflects a breakdown in professionalism and accountability. It is the type of customer service failure that requires immediate correction. Experiences like this are exactly why customers lose confidence in a brand. National needs to do better. This was not a minor inconvenience. It was a failure to deliver on a basic promise.
• TK

  Thomas Kornish

  Dec 5, 2025
  5.0
  All good!
• KG

  Kathryn Gregoire

  Nov 8, 2025
  5.0
  The Fayetteville airport National Car Rental crew is the absolute best professional, prompt and personable
• TJ

  The Real George Luz Jr.

  Sep 25, 2025
  5.0
  Our experience with National Cat rental at the Fayetteville airport was super!
• DC

  Da Ciao

  Sep 19, 2025
  5.0
  Very efficient check-in and check-out, though they don't have anyone out in the return lot

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