Enterprise Rent-A-Car

4.2
673 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Fayetteville, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Raeford Road location today.

Location

Enterprise Rent-A-Car
5207 Raeford Rd, Fayetteville, NC
28304, United States

Hours

Reviews

4.2
673 reviews
5 stars
470
4 stars
65
3 stars
21
2 stars
25
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Cal, Irene, and Tyler for their exceptional service.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and unexpected charges, leading to customer dissatisfaction.

Vehicle Condition

Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars.

Communication

Customers expressed frustration with communication issues, including long wait times for assistance and lack of clarity regarding policies and charges.

Overall Experience

While many customers had positive experiences and would recommend the location, there were significant complaints about service quality and management responsiveness.
  • AP
    Ashley Peacock-Long
    3 days ago
    1.0
    Branch manager lied about my reservation. And then cancel my contract with my employer car always to find out. I did not qualify for a rental because I need a major credit card and you're not allowed to tap your credit card. Do not recommend for any businesses as well very unprofessional car smell of marijuana. Their employer Antoine is very rude Makes condescending remarks and lied about not having an available SUV. the manager lied about setting me a reservation. After closing my account with my job as I was in. A contracted car the decide to tell me they do have a explorer I can get which is not 3rd row but denied me bc of a note at another location saying I'm paying with debit card? Now mind you my husband had a 3rd row vehicle for 2-3 months on debit. I then go outside and I see this employee making jokes and laughing. I did go to another location as he stayed the office manager "basically said you not getting that vehicle" that was never true. She also said that this employee has been an ongoing issue from customers yet yal keep this unprofessional rude unclean looking employee. If you are a nurse practitioner physician assistance, doctor or military. I would recommend using Hertz or Avis Will not be using in the future plan on seeking further action as I did speak to there regional manager who basically ok this treatment
  • DN
    Diamond Nealey
    Nov 14, 2025
    5.0
    was clean and in great condition, and I never had a single issue with it. The process was super easy, and everyone was friendly and helpful. It does get a bit pricey, but you do get part of your money back as long as you return the vehicle the same way you received it. Overall, a smooth and reliable experience—I would rent from them again.
  • TP
    Transit Study Hall (You Go Plan)
    Nov 10, 2025
    5.0
    I had to use California plates versus North Carolina but the other motorists didn't treat me too shabby. A few motorists would pass me aggressively if I acted like a tourist. The car didn't smell like cigarette smoke which I appreciated. The staff were plentiful and helpful when I rented and returned the vehicle. My conference was only 1.5 hours away. Good trip.
  • TQ
    torie quismundo
    Nov 7, 2025
    5.0
    Thank you CAL!!! we needed a city on automobile after my son was in an accident and drove to the enterprise on Skybo and Cliffdale and ended up at the one on Raeford Road and we’re having a heck of a time trying to get a rental vehicle and Cal saw our struggle we were hung up on from the insurance company USAA a couple of times because they were extremely busyand this man stepped in and helped us and got us fixed up and out of enterprise in 20 minutes and I cannot think him enough someone gives this guy a bonus a big bonus he deserves. He was working so hard.
  • CT
    Country Time Transit
    Nov 6, 2025
    5.0
    The experience was everything after I got the vehicle cleaned and gased up…. I was disappointed at first because I asked for a white SUV and they told me it would be available at 3 but when I got there at 5 they gave me a navy blue SUV…. Overall the people was pleased and the Gala was remarkable.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Fayetteville, NC?

Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit various needs like errands or weekend getaways.

Where is the Enterprise Rent-A-Car located in Fayetteville?

The Fayetteville Enterprise Rent-A-Car is located at 5207 Raeford Rd, Fayetteville, NC 28304.