Enterprise Rent-A-Car

Reviews

• ST

  Sammi Thomas

  6 days ago
  5.0
  Professional and kind. Samantha, John, and Chris made sure I was taken care of and patient with me during a stressful moment and am so grateful for them.
• MC

  Morganne Chavis

  Dec 20, 2025
  1.0
  Don’t waste your time with this location. I’ve rented from them twice and it’s a huge hassle. They didn’t have the vehicle I requested in advance either time and made me pay the difference for a larger vehicle. The manager told me she would reach out to make it right and of course never did. Both times the vehicles were not ready and weren’t clean. I’ll definitely take my business elsewhere.
• EG

  Exiel J Gonzalez

  Dec 18, 2025
  1.0
  They waited until the day before to cancel my reservation and gave me a poor excuse. Now I'm left to scramble looking for a rental last minute
• RA

  Rami Abdel Aziz

  Dec 4, 2025
  5.0
  I had an outstanding experience with Jonathan Powell at Enterprise Car Rental. From start to finish, he was incredibly patient, professional, and knowledgeable. Jonathan took the time to explain every detail clearly, helped me choose the best vehicle for my needs, and made the entire process smooth and stress-free. His friendly attitude and expertise truly set him apart. It’s rare to find someone who genuinely cares about customer satisfaction the way Jonathan does. I will definitely be returning — and recommending Enterprise — thanks to his exceptional service!
• XJ

  Xahara Johnson

  Nov 29, 2025
  1.0
  If I could give zero stars, I would. My experience at the Enterprise in Hope Mills was absolutely ridiculous, thanks to a front-desk employee named Jamie. I scheduled my appointment the day before over the phone with a representative, yet when I arrived, Jamie acted like I had made the whole thing up. Instead of helping, he raised his voice at me and was as rude and dismissive as possible. There’s no excuse for that kind of unprofessional behavior, especially from someone working at the front desk. I came in prepared and on time, and instead of being assisted, I was talked down to and treated like an inconvenience. If this is the level of customer service they think is acceptable, they seriously need to retrain their staff—starting with Jamie. For the cherry on top the “on-shift manager” sat quietly in the corner and did nothing to assist. I will NOT be returning to this location.

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