Car Wash USA Express

4.8
660 reviews

About

Car Wash
Part of the Take 5 Car Wash network of washes, Car Wash USA Express in Fayetteville offers quick and convenient express washes to keep your vehicle shining. Both single-wash and unlimited membership options are available for you to wash at your discretion and our complimentary vacuums will keep your interior looking as great as your exterior!

Details

  • DebitAvailable
  • Mobile paymentsAvailable

Location

Car Wash USA Express
197 Starpoint Dr, Fayetteville, NC
28303, United States

Hours

Reviews

4.8
660 reviews
5 stars
607
4 stars
21
3 stars
10
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly and helpful staff, highlighting exceptional service experiences.

Cleanliness

The facility was frequently noted as clean and well-maintained, contributing to a positive customer experience.

Service Quality

While many enjoyed the car wash services, there were complaints about damage to vehicles and issues with service delivery, such as incomplete washes.

Equipment Issues

Some customers reported problems with equipment, particularly the vacuums, which were noted to lack sufficient suction.
  • MH
    maguel hudson
    Dec 21, 2025
    5.0
    Great customer service. 10/10 wash experience would highly recommend
  • MP
    Marcus Potter
    Nov 11, 2025
    5.0
    Great service on Reilly road the young lady short African American ( i forgot her name .y apology) was absolutely amazing, Knowledgeable and helpful. I would recommend this place over all others thank you for making my switching car sticker transition so seamless.
  • TF
    Taylor Fisher
    Nov 9, 2025
    1.0
    This car wash took off the glass on the drivers side mirror of my car. The whole encasing that holds the glass is also knocked loose. When I noticed what had happened during the car wash, I flagged down a worker and explained to him what happened. He was nice enough to go into the car wash itself and find the piece of glass. The staff working there were very friendly, they tried to assist me with fixing my mirror. I appreciate the kind customer service I received but unfortunately I will not return to this car wash. I will be going to touch-less car wash’s from now on.
  • KA
    Kamsy Aghasili
    Oct 31, 2025
    5.0
    Very nice Customer service
  • KC
    Kenny Carlone
    Oct 29, 2025
    1.0
    I got the signature wash (or whatever the highest tier was) on my 24 Tacoma. The side spinning flaps flipped my mirrors glass side out, then yanked the glass out. While it was held up by the wiring, the dryer spun it around before I could grab it and tore up the paint. While I'm sure this isn't common, it was my first wash at this car wash. I filed a claim and was denied. Very disappointed in the outcome and take 5's decision. The workers were kind and friendly though. To add, I don't know why they even do the response below. I called, it's just the standard number. I spoke to someone in customer service who just forwarded the ticket back to claims. Couldn't add anything to the ticket or verbally speak to someone about it... And they didn't even reply back.