Hall Ford Elizabeth City

Reviews

• DD

  Dave

  Jan 6, 2026
  1.0
  When I test drove the car, I pointed out that the tire pressure light was on. The salesman assured me that they would take care of that. I had to stop in a tire store after a few days to find they had sold me the car with a nail in the tire.
• PW

  Phillipa Wilcox

  Jan 3, 2026
  5.0
  Seamless transaction. Listens to your needs. Finds the best deals available. Delivered the exact car by finding it across other dealers. Delivered car to me. This is my second car purchased from Hall. Continually checking and following up to be sure transaction went smoothly. And I won’t go anywhere else.
• KB

  Kenneth Barnes

  Dec 30, 2025
  5.0
  I saw a truck online that really peaked my interest, called and had an appointment to look at it the next day. Got hooked up with TJ (Salesman) and man he knocked it out of the park. Very professional and knowledgeable, was willing to answer questions as needed and just made the process smooth. So good that I'm in a new ride lol. Would highly recommend this dealership and especially TJ!
• TM

  Thomas McGrath

  Dec 23, 2025
  5.0
  I had an excellent experience at Hall Ford! The customer service was outstanding from start to finish. Communication was clear, timely, and professional, and every employee I interacted with was friendly and genuinely helpful. What really impressed me was the honesty and care during regular service — they helped me save over $250, which says a lot about their integrity and commitment to customers. Hall Ford has earned my trust and my repeat business. I highly recommend them to anyone looking for great service, clear communication, and real value.
• SS

  Shawn Simmer

  Dec 10, 2025
  1.0
  Unfortunately, since purchasing my new 2025 F150 in April of this year, I’ve not had much good luck with this dealership. From the time I bought it, to three service appointments later. Not even 72 hours after taking the truck home I got a warning that says “service vehicle soon”. I texted my salesperson who stated that he wasn’t working that day, so I should reach out to the service department and schedule with them. I call the service department, but there was no answer so I left a voicemail. One day went by, two days, three…I never did get that call. I sent an email on 4/16 to the GM, my salesman as well as the sales manager. No reply from any of them. The service light came and went probably 15-20 times over the course of the next few weeks. In June, I was getting home from work and went to park my trailer. After trying to put the vehicle in park, the console shifter wouldn’t move. The dash was saying the truck is in park but the shifter is showing it’s in reverse. I get the truck towed to the dealer for service. Its diagnosed to needing to have the shifter assembly replaced, but the part is on back order for approximately 3 weeks. I understand parts being on back order so I asked if they help provide either a loaner or rental vehicle as I can’t be without a truck otherwise I’m going to lose three weeks worth of income in the middle of the busiest part of the year for landscaping…crickets. I bought a $72k+ truck and haven’t even had it for 90 days and now it’s down. To make a long story short, I ended up paying almost $1800 for a rental vehicle and Ford Corporate only reimbursed for half of that, so I was out of pocket $900. Finally get the truck back and I move on with my life. Its August and the truck is due for its 5k mile service and a computer update recall. They send a mobile tech out to do it. He’s only able to get the 5k mile service done and not the recall. So then the truck has to go back to the dealer. Yet another day down and I can’t work. This most recent issue happened just a week ago Monday, the truck wouldn’t recognize the key fobs. Had it towed again and then service says it’s the antenna for the anti theft system. Part would be there Tuesday. Tuesday comes, no communication from the dealer. Wednesday I reach out and was told it’s not the antenna, it’s the body control module. Part had to be ordered and will be there Thursday. Thursday comes and I reach out via text at 9am to my service writer Trish. No reply for over two hours. I call at 1115am, no answer. Call again thinking my service writer may be out of office, it sends me to her voicemail. She then texts me saying that she was on a call and would call me back when done. 4 hours later, still no call so I reach out. She answers and says that they are understaffed and have that as the reason she couldn’t call back. She then tells me that the BCM they ordered is being programmed and hopeful that I’ll get the truck back on Friday. Friday 2pm comes by and still no communication. I text Trish and she says that she’s on the phone with Enterprise and will call me shortly. She calls and tells me the BCM they ordered is the wrong one and won’t program to my truck, so they’ll have to order another and have it there Saturday. She offers me a BRONCO SPORT as a loaner…For my 2025 F150 that pulls a trailer. Ridiculous as that Bronco Sport couldn’t pull a trailer if it had two others tied to it. I ask her to have the Service Manager, Amy Parker, reach out to me as I sent her an email on Thursday and hadn’t heard back. Still waiting on that communication as well. Saturday comes and goes, still no truck. Monday gets here and finally I get the truck back. Upon pick up though, there happens to be an old dash insulator panel for the firewall in the bed of my truck. It didn’t belong to my vehicle, so I guess they thought it was okay to use my truck as a trash dumpster. I also found a loose bolt in the drivers door panel. I will never buy another vehicle from them and won’t take my vehicle back to them for service either. Customer service is a joke.

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