Safelite AutoGlass

Reviews

• EE

  Erin

  3 days ago
  5.0
  Had a great experience today. Front desk was excellent and extremely helpful. Highly recommend. Thank you guys for an easy fix!
• JO

  Jeff Outlaw

  3 days ago
  5.0
  Cracks in the windshield needed window replacement with a calibrated and high-tech windshield, and we cannot be more pleased with how informative and punctual the gentleman was. Anytime you have someone come out to your house for multiple hours to do work. You never know what you’re gonna get, but we could not have been more pleased, and this technician could not have been more amazing
• MC

  Michael Clebone

  Apr 4, 2026
  5.0
  I was terrified by the bad reviews, but this was the place that my insurance sent me through their app to replace my windshield. The work was on time and well done. I waited several weeks before writing this review to ensure the durability of the work through bad weather. Thank you Safelite!
• RE

  Robb English

  Mar 19, 2026
  1.0
  I made an appointment to replace a door window. Safelite said if the car was dropped off prior to scheduled service they’d guarantee it would be ready the day of scheduled service. I got a text that the service was complete and the car was ready for pick up. Called ahead to get a locker code to pick up keys, went to site, and the keys were not in the locker and the car was parked inside the garage, not accessible and service was not complete. We got zero communication from safelite about any issues or delays in service, we got, the opposite, they told us service was complete when they hadn’t even started the service. I called safelite to inform them of the issue and was told someone would contact me that day but nobody from safelite ever contacted me. This service was supposed to take one day and it took three days with NO apology or accountability from safelite. Will never use safelite again!
• MR

  Mike Ragan

  Mar 18, 2026
  1.0
  My appointment was scheduled today between 8:00 and 12:00. It never happened and nobody ever contacted me. I reached out to the Durham location and they told me that the tech supposedly had a flat tire and would get to me when he could. My only other option would be to book a new appointment which isn't available until next week now.