University Ford Durham

4.4
2104 reviews
University Ford Durham dealership building with ford cars parked in front of it.

Business Details

5001 Durham-Chapel Hill Blvd, Durham, NC
27707, United States
(919) 372-0784
https://universityforddurham.com/

About

Ford DealerCar DealerUsed Car DealerTruck DealerUsed Truck DealerCar Finance and Loan CompanyCar Leasing ServiceAuto Repair ShopAuto Parts StoreAuto Accessories Store
University Ford Durham has been proudly serving the community since February 11th, 1986. For over 34 years, we have witnessed the evolution of cars and trucks, with changes in design, technology, and performance. Despite these advancements, our unwavering commitment to customer satisfaction has remained a constant. Our knowledgeable and friendly staff are dedicated to providing an exceptional car-buying experience, ensuring that each customer finds the perfect vehicle to meet their needs. We invite you to explore our extensive selection of new and pre-owned Ford vehicles, where you'll find the latest models and reliable used options. Visit us in Durham, NC, and experience the University Ford difference today.

Details

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Location

University Ford Durham
5001 Durham-Chapel Hill Blvd, Durham, NC
27707, United States

Hours

Reviews

4.4
2,104 reviews
5 stars
1,719
4 stars
89
3 stars
26
2 stars
46
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and knowledgeable staff, particularly highlighting salespeople like Bobby Woodell and Antonio Cruz for their attentive service.

Sales Experience

Overall, customers reported a smooth and efficient car-buying process, with several noting the lack of pressure and transparency during negotiations.

Service Department

The service department received mixed reviews; while some customers appreciated the helpfulness and professionalism, others reported issues with service quality and communication.

Negative Experiences

A few customers expressed dissatisfaction with hidden fees and unethical practices, indicating a need for improved transparency in pricing.
  • BB
    Bret Bledsoe
    1 day ago
    5.0
    What a great, simple, and quick experience! Bobby, helped me and my wife find the vehicle that fit our family perfectly. My time spent at University Ford was also the simplest and quickest car buying experience that I’ve ever had. There was also a good sense of hospitality and respect for your time. I would highly recommend you stopping by if you’re looking for a vehicle in and around the Durham area!
  • CG
    Connor Gibson
    1 day ago
    5.0
    Purchased a 22 Nissan Frontier Pro-4x from these guys (Andy was my salesman) & it was probably the smoothest car buying experience you could have. They were willing to work with me a little on the price, very respectful in all their communications, & straight to business when I arrived!
  • HJ
    Hendrik Joubert
    Feb 6, 2026
    5.0
    Bobby is the type of salesman buyers appreciate. He will go the extra mile for you to get the deal you want. And even if you walk away, he remains courteous, and may I add, classy. I did not buy this time, but I know where I will stop first next time…
  • AS
    Angela Sterling
    Feb 5, 2026
    5.0
    We were out of town buyers, driving all the way from Virginia Beach, to purchase a used Honda Accord. Chris, the Used Car Manager, was absolutely wonderful to work with. We worked the numbers out over a few days, came to a fair agreement on our trade, and were presented with a buyer’s sheet BEFORE making the drive. No surprises, no games, only professionalism. Exactly what I expect from a quality dealership! Don’t hesitate to buy from University Ford. They are flexible, helpful, and reliable. Thanks to your team Chris for making this a stress free purchase.
  • BM
    Brian Mountain
    Jan 6, 2026
    5.0
    As the owner of Modern Plumbing and Backflow Plumbing Service and Repair, a leading provider of plumbing repair, backflow testing, backflow prevention, and emergency plumbing services throughout the Raleigh-Durham area, I recently added a new Ford F-250 service van to our commercial fleet through Capital Ford. For any business searching for the best Ford dealership in Raleigh or Durham to purchase heavy-duty work trucks, University Ford is hands-down the top choice. Our salesperson, Matt, provided exceptional guidance from start to finish. When we visited the Capital Ford location in Raleigh, Matt took the time to understand the specific demands of our plumbing and backflow service business serving residential and commercial customers across Wake County, Durham, Cary, and the greater Triangle area. We needed a dependable Ford F-250 service van with ample payload capacity, upfitted storage options, and the durability required for daily backflow testing, plumbing repairs, and service calls in Raleigh and Durham neighborhoods. Matt’s in-depth knowledge of Ford Super Duty trucks was impressive. He walked us through the latest F-250 configurations, including powerful engine options, towing packages, and service body upfits ideal for plumbing contractors and backflow specialists like our team at Modern Plumbing and Backflow Plumbing Service and Repair. He even highlighted features that improve fuel efficiency and reduce downtime—critical for a busy plumbing company responding to emergency calls across the Raleigh-Durham region. Capital Ford truly stands out as the premier Ford commercial truck dealer in the Raleigh-Durham market thanks to their outstanding customer service and business-focused approach. Matt ensured a transparent, pressure-free buying experience with straightforward discussions on commercial financing, extended warranties, and fleet incentives tailored to local trades like plumbing and backflow services. The entire process was efficient, and University Ford team handled all the paperwork seamlessly. Since taking delivery, our new F-250 service van has been performing flawlessly on job sites from downtown Raleigh to North Durham and everywhere in between—carrying tools, backflow testing equipment, and parts without missing a beat. It’s exactly what we needed to continue delivering top-tier plumbing repair and backflow certification services to our valued customers. If you’re a Raleigh-Durham area homeowner, property manager, or business owner needing reliable plumbing services, backflow testing, or a tough Ford commercial vehicle like the F-250, I strongly recommend working with Matt at University Ford . Their extensive inventory of new and used Ford trucks, commitment to local businesses, and superior service make them the best Ford dealership in the Triangle. Five stars—thank you, Matt and University Ford for helping Modern Plumbing and Backflow Plumbing Service and Repair stay equipped and ready to serve!

Frequently Asked Questions About University Ford Durham

What types of vehicles can I find at University Ford Durham?

University Ford Durham offers an extensive selection of new and pre-owned Ford vehicles including cars, trucks, and SUVs to suit various needs.

What are the dealership hours at University Ford Durham?

University Ford Durham is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.

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