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Do you have glass damage? For windshield repair and replacement in the Durham area, turn to Safelite AutoGlass . Those in central Durham or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 3602 Durham Chapel Hill Blvd, Safelite AutoGlass Durham repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Location
Hours
Reviews
3.1
44 reviews
5 stars
22
4 stars
1
3 stars0
2 stars
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1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and professionalism of staff, many reported poor communication and lack of accountability from management.
Work Quality
Numerous reviews highlighted issues with workmanship, including improper installations and damage caused during repairs.
Appointment Issues
Several customers experienced scheduling problems, including no-shows and delays, leading to frustration and wasted time.
Efficiency
Some customers appreciated the quick service and efficiency of repairs, while others felt the process was unnecessarily prolonged.
Overall Experience
Mixed reviews indicate that while some customers had positive experiences, many others faced significant challenges and dissatisfaction with the service.
- JZJandira ZakiNov 2, 20255.0Randy was so helpful, flexible and patient. Drop off option was great; quick with same day pick up
- CRChelsea ReynoldsOct 14, 20251.0I had the a windshield replaced 10/1 by Safelite where they came to my home to install it. I saw another crack on the windshield on the driver's side on 10/10 and scheduled a warranty service with them for 10/14. The tech told me that there was a "point of impact" which is the reason for the crack and denied the replacement under warranty. This point is smaller than the tip of a pen. It's obnoxious how this tech can say with such certainty that this was the reason for the crack and not at least question the quality of the glass. Safelite has or should have a customer service funding bucket and if they cared at all about their customer service rating they would use these funds to support my disagreement with their decision and replace the windshield but I can't make them do that. I can however share the experience with others. Hope this helps others make their decision.
- SYSherron YoungOct 14, 20251.0Came in for a 8 am appointment to have my window shield replaced. Around 9:15 am John, the technician that was performing work on my vehicle comes out with a nonchalant attitude about him wiping my replacement down and it drops in the midst of it!. The receptionist comes over and informs me that they are reaching out to the warehouse which is 1 hour and a half away to see if they have one in stock. I understand things happen but how could you be so careless. You’re literally working with something that is fragile. Maybe if the music wasn’t so loud and the staff wasn’t joking around this could have been avoided. My entire morning is wasted. No apology was issued until I asked them for one. If I should ever have any issues with auto glass. I will never return here.
- CHChris HSep 24, 20251.0Lousy workmanship, non existence customer care. Brand new glass INSTALLED with four scratches in the glass. You have to reschedule another appointment but don't worry cause you have a warranty. ???? How about you install it once, correctly. Glass has a residue on the interior section as well. The cover for the sensors near the rear view mirror fell off because they weren't reinstalled properly. Made no offer to credit my payment for the issues or the inconvenience of a second appointment. Safelite customer service tried contacting the shop directly, put me on hold for ten minutes, came back on the phone to say they couldn't reach anyone. She told me the manager would contact me. Nope. No contact. I am the last person who wants to waste my time writing a negative review but here I am. Absolute joke.
- PHPatrick HerronSep 21, 20251.0They broke the entire wiper assembly misinstalling a windshield in May. We had no idea it was the windshield install at the time and took on the cost of replacing the wiper assembly in full. Three months later with a fully operational fully new wiper assembly the replacement windshield stress cracked. Safelite nicely came out and did a warranty replacement. And broke the wiper assembly again. It’s not even close to properly installed. Sam at the local Safelite shop that did the repair said maybe my new motor failed. Exactly after the new windshield was installed? Exactly after the arms were improperly installed? Nice try. I sincerely hope they come and fix this asap. We were unable to visit an ill parent because of this. And we are out all that money on the first wiper break. I’ve attached photos showing the arms clearly improperly indexed down to the cowl. Showing is the passenger side. The arms are also pressed upon each other. And the driver side is resting stuck under the hood where it clearly scratched the hood. Audi has a service bulletin for this, the error from these shops so common.
Frequently Asked Questions About Safelite AutoGlass
Where is Safelite AutoGlass located in Durham?
Safelite AutoGlass is located at 3602 Durham Chapel Hill Blvd, Durham, NC 27707, US.
What types of auto glass services does Safelite AutoGlass offer?
Safelite AutoGlass offers auto glass installation and repair, windshield chip and crack repair, windshield replacement, windshield wiper replacement, and insurance paperwork processing.
Does Safelite AutoGlass offer mobile service in the Durham area?
Yes, Safelite AutoGlass provides convenient in-shop and mobile auto glass repair and replacement services for the Durham area.
What are the business hours of Safelite AutoGlass in Durham?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and is closed on Sundays.
Which payment options are accepted at Safelite AutoGlass?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any warranty benefits for glass repairs at Safelite AutoGlass?
Yes, all windshield repairs come with a national lifetime warranty, ensuring long-lasting safety and reliability.
Can Safelite AutoGlass recalibrate advanced safety systems after windshield replacement?
Yes, Safelite AutoGlass recalibrates advanced safety systems in your vehicle if needed after the glass replacement.
What nearby automotive services can customers visit when coming to Safelite AutoGlass?
Nearby automotive service centers include TRG Auto Sales / Service Center, Konrad Automotive, Glass America, Gerber Collision & Glass, and Midas, providing options for additional vehicle maintenance or repair.
Are there dining options close to Safelite AutoGlass for customers waiting for service?
Yes, customers can visit nearby eateries like Saladelia Cafe + Catering or HoneyBaked Ham Company for Mediterranean cuisine or sandwiches while they wait.
How can Safelite AutoGlass's location benefit customers using nearby services or attractions?
Located near various automotive repair centers, legal services, wellness clinics, and fitness centers, customers can conveniently combine their visit to Safelite AutoGlass with other appointments or activities in the area.