Mr. Tire Auto Service Centers

4.1
377 reviews

Business Details

119 N Lasalle St, Durham, NC
27705, United States
(919) 383-4383
https://locations.mrtire.com/nc/durham/119-n-lasalle-st

About

Tire Shop
Visit Mr. Tire Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Mr. Tire Auto Service Centers
119 N Lasalle St, Durham, NC
27705, United States

Hours

Reviews

4.1
377 reviews
5 stars
267
4 stars
20
3 stars
14
2 stars
17
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Thomas, Chris, and Lenaja for their exceptional service.

Trustworthiness

Several reviews indicated a lack of trust due to perceived dishonesty in pricing and service recommendations, with some customers feeling taken advantage of.

Efficiency

Customers appreciated the quick service for inspections and repairs, although some reported longer wait times than expected.

Communication Issues

There were multiple complaints about poor communication, including failure to return calls and lack of transparency regarding pricing and services.

Mixed Experiences

While many had positive experiences, several customers reported significant issues, including overcharging and unsatisfactory service, leading to a divided perception of the business.
  • JB
    Joy Bonet
    Feb 3, 2026
    5.0
    They came through for me. They were even nice enough to put my donut tire on my car to deter from a pricey car towing service. Thanks Mr. Tire!!
  • MS
    Michelle Sellers
    Jan 16, 2026
    5.0
    Had a slight wobble months after purchasing a couple of tires. They saw me the same day and balanced and filled all my tires without charge and didn't try to up-sale me. Trust is the most valuable thing you can offer customers.
  • KE
    Keya Echols
    Jan 16, 2026
    5.0
    Great experience getting my oil changed. Thomas was extremely helpful and knowledgeable. The team was quick and efficient. Clean lobby too. 0 complaints.
  • RS
    Rachel S
    Jan 15, 2026
    2.0
    Thomas at the front desk was professional and helpful. I needed all new tires with several additional services and he took care of me that day. However, I’ve tried calling him to express a few concerns and he never returned my call. First, the mechanic got grease all over my light grey headliner that I cannot get out, they just tossed the spare in my trunk without securing it or putting anything away, and THEY LEFT MY HOOD OPEN! I had to pull over and secure it myself, thankfully before I got on the highway. Not the type of service that I would expect after paying almost $2k at a shop. EDIT: 1/17/26 They say to everyone who posts a unsatisfactory review that they want to resolve the problem, but they have yet to reach out to me to ask for feedback or offer a solution.
  • ZL
    Zihe Li
    Jan 12, 2026
    1.0
    My passenger front tire has a slash and the pressure went to zero, I went to the store and they said the rear tire has some problem with the valve and charged me for this non existing problem, while did not notice the obvious slash

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Certified February 08, 2026Yext Knowledge Graph
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