Mavis Tires & Brakes

Reviews

• TT

  Topsonise

  2 days ago
  5.0
  I had a great experience at Mavis Tire. I arrived a few minutes after 8:00 PM and they close at 8:30 PM, but the manager Chris and the staff were still willing to help and stayed a little past closing to change my tires. Chris was very nice and professional. Overall, it was a wonderful experience and I really appreciated their great customer service.
• AR

  Adrien Robards

  3 days ago
  5.0
  Fantastic service at Mavis! They got me in quickly, diagnosed the issue, and had me back on the road in no time. The staff is very friendly and knowledgeable. Quinn especially, I appreciated the time and effort they put into my visit. Prices are reasonable, and they never tried to upsell you on things you don't need. 5 stars!"
• AW

  Alison Westbrook

  5 days ago
  1.0
  My husband and I had one of the worst experiences we’ve ever had with Mavis Tire & Brake on Hillsborough Rd. We initially brought our vehicle in because the tire area was smoking and extremely hot. We were told the issue had been repaired after replacing rotors, brake pads, and calipers — a repair that cost us over $1,000. However, the exact same problem occurred the moment we left the shop. Concerned for our safety, we immediately turned around and brought the vehicle back. What followed was more than 3 weeks of waiting without resolution while they attempted to diagnose the issue. Communication throughout the entire process was extremely poor. We were often told someone would “call us back by the end of the day,” but that rarely happened. We were repeatedly given unclear information and, at times, felt misled about the status of the repair and the availability of parts. When we eventually called to pick up the vehicle so we could take it somewhere else, we were told it was no longer at their shop. Without our knowledge or consent, the vehicle had been taken to a dealership in an attempt to source a part. The dealership could not provide us with any information about the vehicle or release it to us because we were not their customers, which left us in the frustrating position of trying to locate our own vehicle. After all that time, we were ultimately told they were unable to repair the actual component that had been causing the issue in the first place. In the end, we had to arrange to have the vehicle towed away and taken elsewhere. The lack of communication, the time lost, and the failure to resolve the problem made this an incredibly frustrating experience. Unfortunately, we cannot recommend this shop and would not choose to work with them again.
• RG

  Rasheeda Green

  5 days ago
  5.0
  I recently visited Mavis Tires on 3/8/26 on Sunday afternoon and they really did a great job taking care of me. After getting off from work Sunday morning I discovered that I had a flat tire and I was in desperate need of getting it fixed. Josh and Dom provided great customer service and fixed my tire. I definitely appreciated it and will be recommending them to other people.
• JC

  Jane Calthrop

  Feb 26, 2026
  5.0
  Quinn and Dom did a wonderful job of changing my tire our after I ran over some stray metal and punctured my tire in 2 places. My husband brought in a spare tire we had at home and they kindly put on the new tire and balanced it for free! It was an awesome experience and I will definitely be back when I have tire needs. Thanks Quinn and Dom for the fantastic customer service!

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