Gerber Collision & Glass

Reviews

• AC

  Ashley Coltrane

  Dec 21, 2025
  1.0
  Long, but honest review: Stay far away from Gerber Collision and Glass. I brought my 2018 Ford Explorer to this repair shop as recommended by the insurance company. When I was notified that my vehicle’s repair was complete, I was informed that the battery was defective and had to be jumped several times just to start the car. This immediately struck me because my husband and I purchased this vehicle just shy of a year ago and have never had battery issues and have never had to jump the vehicle, not even once. When my husband went to pick up the vehicle and looked under the hood, the battery was completely different from the one we dropped it off with. For reference, the repair was only supposed to involve the front right bumper area, so there was absolutely no reason for the battery to be touched. Additionally, there was still visible damage to the right headlight. My husband was told that the headlight repair was not authorized by insurance. The woman we spoke to (I think Ivy?) who claimed to be the manager of this location, immediately argued us down and insisted no one changed the battery, essentially referring to my husband and me as liars, as if we did not know the condition of our own vehicle when we dropped it off. I explained that unless she was watching the repair 24/7, she could not truly attest to what happened. It could have been an honest mishap, or something more sinister, but regardless, the battery was different. The back and forth continued until my husband told her we will not accept the vehicle back with a battery we did not bring it in with and asked her to contact her superiors to rectify the situation. She became upset, stormed off, slammed my vehicle’s door, and yelled, “All this over a $100 battery!” My husband, taken aback, expected someone less emotionally charged to step in and explain next steps. Instead, Ivy’s husband, who is NOT employed by Gerber, came out and threatened to call the sheriff on my husband and told him to leave, despite the gates being closed and preventing him from doing so. I contacted corporate about this absolutely outrageous situation, and the actual manager of the branch, Kevin, reached out and apologized for the incident and Ivy’s behavior. He confirmed that they would replace our battery. My husband picked up the vehicle for the second time, and once I saw it myself at home, I immediately noticed that the headlight damage was still not fixed. I returned to Gerber Collision and Glass, where a gentleman informed me that the headlight repair was not authorized by insurance and that’s why it was not completed. He questioned me whether I thought it was part of the accident, which, of course it was, but told me to “complain” to insurance because there was nothing they could do. After calling insurance, I was informed that ALL repairs were authorized and that Gerber had been compensated to complete ALL repairs. The adjuster escalated the issue, as Gerber is one of their preferred repair partners. Later, insurance contacted me again to explain that they spoke with Ivy, who this time had enough sense to actually speak to the person who repaired the vehicle. That individual admitted they “forgot” to complete that portion of the repair. So at this point, insurance is having us take our vehicle elsewhere to finish the repair. Thank God we had the courage to speak up and escalate this situation. Otherwise, we would have been on the hook for a new battery and a new headlight. I don’t know what is going on with Gerber Collision and Glass, but if you want to avoid a splitting headache, awful customer service, and a total lack of accountability, stay far, far away from Gerber Collision and Glass on S. Miami Blvd.
• SW

  Sarah Wieland

  Oct 22, 2025
  4.0
  Do not recommend letting this shop work on your vehicle. Part of the repair we needed was replacing a headlight. The headlight doesn't work. They will not fix it. Edit: the shop has reached out and is working to remedy the issue
• FE

  Franca Emezie

  Sep 22, 2025
  5.0
  Susie Berrier at Gerber Collision and the entire team at Miami Blvd Durham NC are truly the best. We have amazing, super experience with them twice. They are very knowledgeable, empathetic and friendly. They made my family and I feel very welcome and at ease while the fixed our vehicles. Their timely intervention made a difference. We appreciate their kindness and hospitality. We strongly recommend them to anyone with Collision and glass issues.
• MC

  Melonie C

  Aug 30, 2020
  5.0
  Definitely a superior place! Great experience.
• BW

  Bryanna Walker

  Aug 23, 2020
  2.0
  READ!!!! Okayyy here we go. They did a great job fixing my car due to an accident that wasn’t my fault. It took over A MONTH, but it was worth it, they did great job. They also gave me a great price on a tire rod repair plus an alignment that wasn’t apart of the collision repair, which I really appreciated! HOWEVER, when I was given my vehicle back there was GLUE or WHATEVER it was (sticky gunk) alll over my driver side seat belt! It was absolutely disgusting and was NOT there when I gave it to them. It was so hard to get my seat belt in and out of the socket. However, they did fix this. Still trying to figure out why that was even touched in the first place, but anywho!! IN ADDITION to the yucky seat belt!!!! THIS IS A BIG ONE!!!! they gave me my vehicle back with a MOUSE IN IT!!!!!! They have mice there!! Due to my vehicle being idle in there facility for so long, a mouse somehow got in it!!! IT WAS SUCH A HORRIBLE EXPERIENCE!!!! just imagine trying to drive with a MOUSE in your car every day!!! I will never take my car back here for a repair! EVER. I had to set traps throughout my car and drive on the edge of my seat!!! WOULD NOT RECOMMEND!!!! Not worth the rodents!!!

Frequently Asked Questions About Gerber Collision & Glass