Enterprise Rent-A-Car

Reviews

• LL

  Lori

  5 days ago
  1.0
  The staff at this location don’t answer the phone. I’m trying to extend my rental, and now I have to call another location that I didn’t purchase the rental from to make a payment. Get it together Hillsborough Road location. I literally just called the 15-501 and they did it with no problem and didn’t have me on hold for 20 minutes. I spoke with an associate right away. I definitely should’ve did business with them instead!!
• MM

  Michelle R Metzler

  Feb 21, 2026
  1.0
  I called to speak with someone at the branch about my current rental car. I stayed on the phone and no one picked up. I was on hold for 46 minutes. I called 20 minutes before closing time so perhaps that had something to do with it, but someone should’ve answered at some point.
• MH

  Mark Haskins

  Feb 18, 2026
  1.0
  Waited an hour for a shuttle and an additional 45 minutes for a rental car after checking in for my reservation.
• TS

  Ted Stewart

  Feb 14, 2026
  5.0
  This location was very customer friendly. With an ice or snowstorm coming, they offered early pickup for reservations likely to be affected for no extra cost. I was able to pick up my Sunday reservation on Friday afternoon.
• VF

  Vilma Forrester

  Feb 9, 2026
  1.0
  We rent a mini van for our family trip, when we get to the Durham Hillsborough location to pick up the mini van, the parking lot it was unaccusable by car, they have more cars that they can hold, they maybe triple the vehicle capacity, we has to park cross the street, parking lot full of snow, 4 workers working fixing the door, inconvenience the entrance to the store, the store itself very dirty since snow, no furniture in lobby area to sit and wait for the car, when we get the mini van it was dirty inside and out, candy wraps and even a wrap waffle ( the ones the hotel serve for breakfast). I don't think i coming to this place anymore.

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