Need a rental car in Durham, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hillsborough Road location today.
Feedback is mixed, with some praising the staff for being friendly and helpful, while others report rude and unprofessional behavior.
Reservation Issues
Numerous customers experienced problems with reservations, including not receiving the vehicle they booked and being charged higher rates.
Cleanliness and Maintenance
Several reviews mention dirty vehicles and poor maintenance, including issues with tire pressure and unpleasant odors.
Efficiency
Customers frequently noted long wait times for vehicle pickup and poor communication regarding vehicle availability.
LL
Lori
5 days ago
1.0
The staff at this location don’t answer the phone. I’m trying to extend my rental, and now I have to call another location that I didn’t purchase the rental from to make a payment. Get it together Hillsborough Road location. I literally just called the 15-501 and they did it with no problem and didn’t have me on hold for 20 minutes. I spoke with an associate right away. I definitely should’ve did business with them instead!!
MM
Michelle R Metzler
Feb 21, 2026
1.0
I called to speak with someone at the branch about my current rental car. I stayed on the phone and no one picked up. I was on hold for 46 minutes. I called 20 minutes before closing time so perhaps that had something to do with it, but someone should’ve answered at some point.
MH
Mark Haskins
Feb 18, 2026
1.0
Waited an hour for a shuttle and an additional 45 minutes for a rental car after checking in for my reservation.
TS
Ted Stewart
Feb 14, 2026
5.0
This location was very customer friendly. With an ice or snowstorm coming, they offered early pickup for reservations likely to be affected for no extra cost. I was able to pick up my Sunday reservation on Friday afternoon.
VF
Vilma Forrester
Feb 9, 2026
1.0
We rent a mini van for our family trip, when we get to the Durham Hillsborough location to pick up the mini van, the parking lot it was unaccusable by car, they have more cars that they can hold, they maybe triple the vehicle capacity, we has to park cross the street, parking lot full of snow, 4 workers working fixing the door, inconvenience the entrance to the store, the store itself very dirty since snow, no furniture in lobby area to sit and wait for the car, when we get the mini van it was dirty inside and out, candy wraps and even a wrap waffle ( the ones the hotel serve for breakfast).
I don't think i coming to this place anymore.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Durham, NC?
Enterprise Rent-A-Car is located at 3143 Hillsborough Rd, Durham, NC 27705.
What are the business hours for Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open from 8:00 AM to 6:00 PM Monday through Friday.
Is Enterprise Rent-A-Car open on weekends?
Yes, it is open on Saturdays from 8:00 AM to 2:00 PM and on Sundays from 9:00 AM to 1:00 PM.
What types of vehicles can I rent from Enterprise Rent-A-Car in Durham?
You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
Does Enterprise Rent-A-Car offer any military or special discounts?
Yes, Enterprise Rent-A-Car offers discounts for active military personnel.
How can I reserve a rental car at Enterprise Rent-A-Car in Durham?
You can reserve a rental car online through their reservation website at http://enterprise.com/reserve.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What nearby places can I visit after renting a car from Enterprise on Hillsborough Rd?
After your rental, you can visit nearby places such as Sherwin-Williams for hardware needs, Bull City Signs for custom signs, or Biscuitville for breakfast and brunch.
Are there any automotive-related stores near Enterprise Rent-A-Car?
Yes, nearby automotive stores include Richard's Car Stereo, RimTyme Custom Wheels and Tires, and O'Reilly Auto Parts, which can be convenient for your car accessory or maintenance needs.
How can nearby hardware and home improvement stores complement my rental experience at Enterprise?
Stores like Sherwin-Williams, Lumber Liquidators, and LL Flooring are close by, so after renting a vehicle, you can easily pick up supplies for your home projects.
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