Enterprise Rent-A-Car

4.3
679 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Durham, NC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Chapel Hill Blvd. location today.

Location

Enterprise Rent-A-Car
3648 Durham Chapel Hill Blvd, Durham, NC
27707, United States

Hours

Reviews

4.3
679 reviews
5 stars
478
4 stars
78
3 stars
31
2 stars
23
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Bob and Payden.

Reservation Issues

Several reviews highlighted problems with honoring reservations, including customers being told their reserved vehicles were unavailable upon arrival.

Mixed Experiences

While many customers had positive experiences, some reported instances of poor service and unprofessional behavior from certain staff members.

Vehicle Quality

Customers generally appreciated the cleanliness and quality of the vehicles, although there were complaints about specific issues like expired tags and unpleasant odors.

Efficiency

Many reviews noted the quick and efficient rental and return processes, contributing to a generally positive experience.
  • OS
    Oni Starks
    Oct 31, 2025
    5.0
    Just had an accident that totaled my car. I was at a doctor's appointment that ran over a bit and I rushed to get here only for them to be closed.... But Mrs Kya came out and took care of me, and made sure I got into my rental! She was very sweet and diligent and was able to get me out of there in about 10 minutes. I appreciate her kindness because she definitely did not have to do that. THANK YOU KYA!!!!
  • BR
    Beverly Ruffin
    Oct 31, 2025
    5.0
    I would like to talk about 3 people who helped me, first was the lady who helped me set up and told me about being a pluss member and she was so friendly and helpful, then when I arrived to pick up the car, I met Bob and he was so friendly and funny, that he reminded me about the movie (what about Bob) Then when I returned the car I met Devon and he held the door open for me I thought he was a customer also but he finished my check out, and so friendly and kind, You never know what someone is going through, they need a smile or a laugh or to be helpful, yall I left feeling so good, then I had to turn around because I left my Stanley cup, and Devon went and got it for me, You guys hit a home run and brought everyone in,Congrats to yall, My Prayer is that yall continue to be a help to the people GOD Bless 🙌 🙏
  • KS
    Karen Shelton
    Oct 14, 2025
    5.0
    To date, was able to reserve a rental car successfully. Will update following the actual rental. The desk associate was courteous, knowledgeable and professional.
  • KB
    Kevin Bynog
    Oct 13, 2025
    5.0
    Thanks to Katie, I got where I was going and back with the best experience ever!
  • SN
    Scott Novak
    Sep 24, 2025
    5.0
    A quick and easy experience.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Durham, NC?

Enterprise Rent-A-Car is located at 3648 Durham Chapel Hill Blvd, Durham, NC 27707.

What are the business hours of Enterprise Rent-A-Car at Chapel Hill Blvd?

Monday to Friday, Enterprise Rent-A-Car is open from 8:00 AM to 6:00 PM; Saturday from 8:00 AM to 2:00 PM; and Sunday from 9:00 AM to 1:00 PM.