Enterprise Rent-A-Car

Reviews

• PM

  Pam McClure

  2 days ago
  5.0
  Rental coordinator was very helpful and thorough.
• SR

  Sharon Rhoden

  Feb 6, 2026
  5.0
  the staff was awesome 🥰
• RH

  Rashawn Henderson

  Jan 13, 2026
  1.0
  I had a very disappointing experience with Enterprise Rent-A-Car, and it felt racially biased. As a Black customer, I was treated very differently than others around me. The staff made my ending process unnecessarily difficult, What should have been a simple rental turned into a stressful and uncomfortable situation. I felt watched, doubted, and disrespected every time! No customer should feel profiled or treated unfairly because of their race. Enterprise needs to seriously address how its employees treat Black customers and provide better training on bias, respect, and customer service. I rent from this place numerous times I’m a platinum member and everytime it the same treatment! Me looking at my rental agreement each week the rate went up after the price was set for the week me been a platinum member doesn’t matter HUH and to top it off they charge me a extra hour on the return for been 30 minute late!! I WILL NEVER RENT FROM THIS LOCATION EVER AGAIN CARRY MY BUSINESS SOMEWHERE ELSE WHERE RESPECT IS SHOWN !!!!!!!!
• TH

  Tommy Hudson

  Dec 23, 2025
  5.0
  Great place to deal with, very clean car.
• RW

  Rachel Whalen

  Dec 17, 2025
  1.0
  **Update** Enterprise responds to poor Google reviews with the same exact link to send you to their customer service chat. Nothing gets resolved. You're brushed off and told an area manager will call you. No one calls. I contacted customer service again today and they said the managers don't have time to call! *** If you’re considering renting from this location, I strongly suggest reconsidering. I rented a vehicle for about a week and a half, and the experience was extremely disappointing. During pickup, I was taken outside to review the vehicle while the representative marked off details on the contract. She verbally went over the information, and I specifically declined the additional daily coverage, clearly explaining my reason. However, because it was very cold and windy, I was rushed through the process and instructed to initial all sections, which I did. After receiving my invoice, I discovered I had been charged over $300 for the extra coverage I explicitly declined. When I contacted customer service, I was told to speak with the location manager. Unfortunately, he was dismissive and refused to hear my explanation, repeatedly stating, “A CONTRACT IS A CONTRACT,” despite the circumstances. The vehicle smelled strongly of cigarette smoke and had noticeable transmission issues. I contacted customer service again and was told the area manager would reach out to me. It has been over a week, and I have received no follow-up. This lack of accountability and concern for customers is unacceptable. I will not be renting from this location again and hope others avoid a similar experience.